What are the benefits of Internet/ mobile stock trading ?
Internet/ mobile stock trading allows you to get access to important trading information before you make an investment decision, e.g. your stock holdings and stock balance. With the launch of AMS/3, your securities orders are passed straight-through from us to The Stock Exchange of Hong Kong Limited (SEHK) and the order execution result will be shown immediately on the screen of your computer or mobile device. You will also receive an e-mail confirmation/SMS of your trade order. This straight-through processing feature of AMS/3 simply brings you real time order placement and confirmation
What kind of financial products can I trade through your Internet/ mobile stock trading System ?
You can buy/sell all stocks, warrants, eligible A-shares under Shanghai and Shenzhen Connect, Nasdaq Pilot Program shares, Debts Securities and Equity Linked Instruments listed on The Stock Exchange of Hong Kong Limited through our Internet/ mobile stock trading system.
Does your bank provide the real-time snap shot quotation service? How much will it charge ? How do I apply for it ?
Yes. We provide real time snap shot stock quotes to clients for all stocks, warrants, eligible A-shares under Shanghai and Shenzhen Connect, Nasdaq Pilot Program shares, Debts Securities and Equity Linked Instruments trading in the SEHK. All customers who have i-stock accounts can enjoy first 300 free real-time snapshot quotes. Smart Banking customers can enjoy 1,000 free real-time snapshot quotes.
The bank awards additional free snapshot quotes to customers with transaction(s) executed through Internet/ mobile device in that month:
- 200 free quotes for every successful buy/sell transaction (per written confirmation) of the amount below HK$100,000. OR
- 300 free quotes for each HK$100,000 turnover recorded in a single transaction, 600 free quotes for HK$200,000 or above, and so on.
Extra hits after free quotes will be charged $0.10 each (minimum $10). Unused free quotes cannot be carried forward to the following months. Our i-stock customers are eligible to enjoy this service without application.
Does your bank provide the other type(s) of stock quote service?How much will it charge?How do I apply for it ?
Yes. We also provide the Teletext service of SEHK. The page of the service provides unlimited real time stock quote, charts, bid and ask brokers' queues and market news for all stocks, warrants, Nasdaq Pilot Program shares, Debts Securities and Equity Linked Instruments trading in Hong Kong.
The charge for this service is $318 per month. The current monthly charge would be waived if you trade through Internet/ mobile device with transaction value accumulates $500,000 or above for the month. You can apply it together with your Internet stock trading account at any of our branches.
If I want to terminate the teletext stock quote service, what should I do ?
If you want to stop using the service from the following month, you have to come to any of our branches to do the cancellation procedures on or before the 21st of the current month.
Are there extra costs for accessing your Internet/ mobile stock trading system?
No, there are no additional costs to access our Internet/ Mobile Stock Trading services. You only need to pay brokerage, contract stamp, transaction levy and trading fee for all executed transactions as in phone-in trading. For further enquiries, please click "Commission and Fees
How can I create my Self-Defined User ID?
To set your Self-Defined User ID, first login to our Internet Stock Trading System using your account number, then set your user ID by clicking "Apply Self-Defined User ID". Your user ID must consist of 6-16 alphanumeric characters and must contain at least 1 alphabet. Once your user ID has been created, it cannot be changed.
We strongly recommend that you set a unique username which is different from those you use for other web services (e.g. email accounts or other internet banking accounts), to protect yourself from malicious attacks.
How do I change my password ?What can I do if I forget/lose my password?
After successful login to our Internet/ Mobile stock trading system, you can simply change your password by clicking the button 'change password' and following the instruction given.
If you forget or lose your password, you should visit your account opening branch to apply for re-issuance of password.
What browser should I use to access your Internet stock trading system?
You must use a secure-capable browser (with 128-bit encryption) that utilizes Secure Socket Layer (SSL) Technology. We recommend that you use Microsoft Internet Explorer 6.0 / Safari 5.1 / Firefox 20.0 (for Windows) / Firefox 3.0 (for Mac) or above.
When I am sending my trade order through your Internet stock trading system, my computer suddenly hangs/shuts down. How do I know if my order has been received and/or executed?
If your computer suddenly hangs/shuts down when you are placing trade order through our Internet stock trading system, you should call our stock trading hotline at (852) 3146-1888 or your account opening branch to check whether your order has been received by our system. You can amend your order or give a new order through the hotline.
Does your Bank provide SMS Notification Service? If yes, how can I apply for it?
Yes. Our Bank provides FREE "SMS Notification Service" to our customer. You can receive securities trade order confirmation through SMS by simply pre-register a valid local mobile phone number with us. You can apply the service at any of our branches and the service will be activated within 5 working days upon receiving your complete application.
What is the difference between subscribing "SMS Notification Service" or not?
Subscribe "SMS Notification Service"
If you subscribe the service, your order confirmation(s) will be notified by SMS only for trade order(s) that placed through any channels (counter, phone-in, Internet or mobile). Our Bank will not inform you further of the status through phone call from our customer service officer or email. For the avoidance of doubt, you will continue to receive the securities trade confirmation advice by post.
Do not Subscribe "SMS Notification Service"
If you do not subscribe "SMS Notification Service" at the moment, our Bank will continue to use the current order confirmation channel to release order confirmation(s) to you.
If I want to change my local mobile phone number for "SMS Notification Service", what should I do?
If you want to change your local mobile phone number for receiving SMS order confirmation(s), please visit any of our branches for mobile number change.
If I want to unsubscribe "SMS Notification Service", what should I do?
If you want to terminate the service, please visit any of our branches for the cancellation procedures.
Information contained herein has been obtained from sources believed to be reliable. Shanghai Commercial Bank Ltd. has not verified and does not warrant or represent that such information is accurate or complete and it should not be relied upon as such. Shanghai Commercial Bank Ltd. accepts no liability for any loss or damage arising from any inaccuracies or omission or otherwise by reliance on any such information.