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FAQ

Investment Services Related

What kind of Investment Services does SCB's Internet Banking offer?
Balance Enquiry
  • Portfolio Summary
  • Investment Funds
  • Securities
  • Bonds
  • Currency Linked Deposits
  • Equity Linked Deposits
  • Commodities

Transaction History

Unit Trust Services
  • Unit Trusts Subscription
  • Unit Trusts Redemption
  • Same Fund House Switching
  • Fund Search
  • Fund Price Enquiry

Currency Linked Deposit Services
  • CLD Rate Enquiry and Order Placement
  • CLD Reference Exchange Rate
  • Matured CLD

Notification Service
  • Price Alert

Order Status Enquiry
  • Order Status Enquiry

Risk Profile Analysis
  • Risk Profile enquiry
  • Risk Profile update
What are the pre-requisites of enjoying the Investment Services in Internet Banking?
You have to register your securities account and settlement accounts before using the online Investment Services.
What is the purpose of the function "Risk Profile Update"?
"Risk Profile Update" designed to help you consider your attitude towards investment risk. It asks questions which provide some indication of the overall general attitude towards risk for a typical investor displaying your personal investment characteristics. It may not match your actual attitude toward investment risk, but it indicates the profile that you fit into.

Investment Services Related - Unit Trust Services

Which Unit Trusts can I trade via Internet Banking?
Comprehensive collection of funds managed by renowned fund management group or companies are available for your trading via Internet Banking. Details
What is the Cut-off Time of investment trading for Unit Trusts Services via Internet Banking?
Our normal dealing hours for Unit Trusts are usually 9:00am to 3:00pm (HK time) Monday to Friday except when banks in Hong Kong are closed and when a fund has a significant holding in a market that is closed (e.g. for a local holiday). The cut-off time for dealing through our On-line Investment Trading Services is also 3:00 pm (HK time) on any dealing day of the fund.
Can I submit investment trading requests for Unit Trusts Services when a Typhoon No.8 Signal or a Black Rainstorm warning is hoisted?
Yes, you can submit investment trading requests for Unit Trusts Services when a Typhoon No.8 Signal or a Black Rainstorm warning is hoisted.

If bank service resumed on that day, your order would be processed after bank service resumed.

However, if our bank service was suspended throughout the day, your order would be processed on the next dealing day.
When will my settlement account be debited for Unit Trust subscription?
If your order is placed within dealing hour, your settlement account will be debited immediately.
 
If your order is placed after dealing hour, your settlement account will be debited on next dealing day. Please ensure sufficient fund in the settlement account one working day before. If insufficient balance was held in settlement account, your order will be rejected.
 
An e-mail notification would be sent to your registered e-mail address only when there is any failure to debit your settlement account. However, if you have not registered an email address, you would not receive such email notification.
 
If I have not received any email notification, does this represent that the fund subscription has been processed successfully?
No, if you have not received any email notification, it does not represent that the fund subscription has been processed successfully. Please logon Internet Banking and select "Investment Services" > "Order Status Enquiry" to check the status of your order.
What is the daily maximum transfer limit of Investment Trading Services via Internet Banking?
The daily limit of online Investment Trading Services is HKD50,000,000 (shared by all products). You may logon Internet Bank and go to "Personalization" > "Maintenance" > "Change Transfer Limit" to view and reduce your daily limit.
What are the minimum transaction amounts for Unit Trusts transactions via Internet Banking?
The minimum transaction amounts for Unit Trusts transactions via Internet Banking is equal to the minimum transaction amount of selected fund or the following minimum Internet transaction amount (whichever is higher):

 
  • Fund Subscription: Minimum subscription amount is HKD20,000/ USD2,000/ AUD2,000/ CAD2,000/ EUR2,000/ GBP2,000/ JPY200,000/ NZD2,000.
  • Fund Redemption: Minimum redemption amount is HKD10,000/ USD1,000/ AUD1,000/ CAD1,000/ EUR1,000/ GBP1,000/ JPY100,000/ NZD1,000.
  • Same Fund House Switching: Equivalent to the minimum subscription amount of the switch-in fund.
Can I use currency other than "Fund currency" to subscribe the Unit Trusts?
You can only debit from the currency same to the Unit Trust denominated currency for Unit Trusts subscription.
Can I redeem my units to currency other than Fund currency?
Yes, you can chose to redeem your fund in Unit Trust denominated currency or HKD.
How can I enquire my Unit Trust order?
You can enquire your order under "Investment Services" >"Order Status Enquiry"
Can I delete my pending Unit Trust order?
Yes, you can delete your pending order under "Investment Services" > "Order Status Enquiry"
If I have never conducted a risk assessment or my latest risk assessment was done over 12 months ago, can I subscribe a fund or perform "Same Fund House Switching" via Internet Banking?
If you have never conducted a risk assessment or your latest risk assessment was done over 12 months ago, you can neither subscribe a fund nor perform "Same Fund House Switching" via Internet Banking.
 
Please logon Personal Internet Banking and go to "Risk Profile Analysis" > "Risk Profile Update" to conduct a risk assessment or conduct in our branch.

Investment Services Related - Currency Linked Deposit Services

What is CLD? How does it work?
CLD is a combination of traditional time deposit and currency option. In addition to traditional deposit interest, it pays an extra interest derived from the option premium, offering you a chance to enhance the potential returns by taking advantage of foreign exchange movements.
 
To understand how CLD works, please click here.
What are the key risks?
Please click here for the key risks of CLD.
What is the trading hours of online CLD services?
The trading hours of online CLD services are 9:00am to 8:00pm (HK time) Monday to Friday, except public holidays.
Can I place CLD orders when a Typhoon No.8 Signal or a Black Rainstorm warning is hoisted?
If a Typhoon No.8 Signal or a Black Rainstorm warning is hoisted before the start of trading hours, you cannot place orders until bank service resumed.
 
If a Typhoon No.8 Signal or a Black Rainstorm warning is hoisted after the start of trading hours, you can place orders as usual.
What is the daily maximum transfer limit of online CLD order placement?
The maximum amount of each CLD order placement is USD2,500,000 (or its equivalent).
 
Besides, the daily limit of Online Investment Trading Services is HKD50,000,000 (shared by all products). You may logon Internet Bank and go to "Personalization" > "Maintenance" > "Change Transfer Limit" to view and reduce your daily limit.
 
How can I enquire my CLD orders?
You can enquire your orders under "Investment Services" >"Order Status Enquiry"
If my latest risk assessment was done over 12 months ago, can I place CLD orders via Internet Banking?
If your latest risk assessment was done over 12 months ago, you cannot place CLD orders via Internet Banking.
 
Please logon Personal Internet Banking and go to "Risk Profile Analysis" > "Risk Profile Update" to conduct a risk assessment or conduct in our branch.
 
If I have never placed a CLD order before, can I place CLD orders via Internet Banking?
Sorry, you must place CLD order in our branch for the first time.
If I am 65 years old or above, can I place CLD orders via Internet Banking?
Sorry, you must place CLD order in our branch.
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