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Personal Internet Banking

System Requirements & Technical Problems

System Requirements (Applicable to Personal Computer)

Internet Banking is Internet-based and does not require installation of any proprietary software. However, users must ensure that their computers satisfy the following system requirements in order to obtain optimal performance:

A PC with Internet connection

  • Operating Systems:
    • Windows 7 or above (recommended)
    • Mac OS 10.11 or above
  • Browsers:
    • Microsoft Internet Explorer 11.0 or above (recommended)
    • Firefox 46.0 or above (Windows and Mac)
    • Safari 10.0 or above (Mac)
  • JRE 1.6 or above (Applicable for Real Time Teletext Stock Quote Service)
  • Please view with 1280x1024 screen resolution and Medium Font Size for the best performance.
 

System Maintenance Schedule

Our system updates and maintenance has been scheduled as follows. Selected banking services may be unavailable during these period.

Service Affected Date Time
Phone Banking Sunday 06:00 - 07:00 (5 minutes)
Personal Internet Banking Monday to Saturday
Sunday
06:00 - 07:00 (5 minutes)
06:00 - 08:00 (30 minutes)
Mobile Banking Monday to Saturday
Sunday
06:00 - 07:00 (5 minutes)
06:00 - 08:00 (30 minutes)
Corporate Internet Banking Monday to Saturday
Sunday
06:00 - 07:00 (5 minutes)
06:00 - 08:00 (30 minutes)
Internet Stock Trading Monday to Friday * 18:00 - 20:00 (15 minutes)

*Except public holidays

Date and period are in Hong Kong Time.

 

Technical Support

1. Do I need to enable JavaScript and SSL for my computer?

Yes, you need to enable JavaScript and SSL for your computer.

(A) Enable Java and JavaScript:
Steps to enable Java and JavaScript for Microsoft Internet Explorer 11.0 or above:

  • Select "Tools" from the Menu bar.
  • Select "Internet Options".
  • Select "Security" Tab.
  • Select "Internet" as a "Web content zone", also select "Medium" under "Security level for this zone" .
  • Click "OK" to exit the dialog box.

 

(B) Enable SSL:
Steps to enable SSL for Microsoft Internet Explorer 11.0 or above:

  • Select "Tools" from the Menu bar.
  • Select "Internet Options".
  • Select "Security" Tab.
  • Go to "Security" section and check the box "TLS1.2".
  • Click "OK" to exit the dialog box.

 

Upgrade to 128-bit SSL for Microsoft Internet Explorer 11.0 or above:

  • Select "Help" from the Menu bar.
  • Select "About Internet Explorer".
  • Click on the "Update Information" to download 128-bit SSL from Microsoft (if your record does not show 128-bit)

 

2. Do I need to install Java Runtime Environment, and if so how?

Only Internet Stock Trading users who use the Real Time Teletext Stock Quote are required to download Java Runtime Environment.

 

The clients above must download and install the Java Runtime Environment here.

To avoid conflicts of different Java versions, please click Start -> (Settings) -> Control Panel, -> Add/Remove Programs(Software) to check whether another Java Runtime Environment has already been installed. If so, please remove it before installation of the new Java.

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