Shanghai Commercial Bank

General

1.	What is Corporate Internet Banking (CIB)?
2.	What kinds of service are provided?
3.	How can I apply the CIB Service?
4.	What are the important things I should know?
Problem Shooting Operation

1.	Where can I check the status of the transaction?
2.	Why we cannot use some characters?
3.	If my computer breaks down or my Internet connection is interrupted after I have confirmed my transaction, how can I know whether the transaction has been processed or not?
4.	What should I do if I forgot my password?
Trade Finance

1.	What are the features of the Trade Finance Functions?
2.	How can I apply for the Trade Finance Functions?
3.	Can I save some frequently used LC applications for future use?
Cash Management

1.	What are the major categories of the Cash Management function?
2.	Can I transfer fund to the third party account under Cash Management function?
3.	How can I raise the third party account transfer limit?
4.	Would I need to register the bills account or merchant before make payment through the CIB?
5.	What is the difference between 'JET Payment' and 'ePayment'?
6.	What are the minimum deposit amount for performing fixed deposit placement and Call Deposit Large Placement?
7.	How can I receive my ordered cheque book/paid cheque photocopy/ statement/withdrawal slip?
Outward Remittance & Transfer

1.	What are the functions provided under 'Money Transfer'?
2.	How can I raise the beneficiary(ies) limit for outward transfer?
3.	What is the use of TT Template?
Scheduled Payment

1.	Which Internet Banking Services support 'Scheduled Payment'?
2.	How far ahead can I make a 'Scheduled Payment'?
3.	What will happen if the withdrawal account has insufficient balance when the 'Scheduled Payment' is being processed?
4.	What will happen if the 'Scheduled Payment' transaction amount exceeds related Internet Banking Daily Transfer Limit, or there is insufficient Internet Banking Daily Transfer limit because of completed Internet transactions on execution date?
5.	Can 'Scheduled Payment' involve foreign exchange?
6.	Will the 'Scheduled Payment' be executed if its withdrawal account/beneficiary/bill payee is in abnormal status, or its Internet Banking beneficiary/bill payee registration has been amended or deleted?
7.	If a Typhoon No.8 Signal or a Black Rainstorm warning is hoisted on execution date, will the 'Scheduled Payment' be executed?
8.	Can I amend or delete my 'Scheduled Payment'?
9.	When do I receive email notification for 'Scheduled Payment'?
10.	How can I enquire / amend my registered email address?
11.	If I have not received any email notification, does this represent that my 'Scheduled Payment' has been executed successfully?
12.	What will happen if my Internet Banking service has been terminated before execution of the 'Scheduled Payment'?
13.	What will happen if my Internet Banking service has been suspended (excluding password suspension because of invalid logons) before execution of the 'Scheduled Payment'?
Payroll & MPF

1.	How can I submit MPF / Payroll file through the CIB?
2.	Can I submit the MPF / Payroll file any time?
Exchange Rate

1.	What are the features of the Exchange Rate Functions?
2.	How long does an quoted Exchange Rate last?
3.	Can I quote cross exchange rate through exchange rate request?
Personalization

1.	What is the Personalization function?
2.	There are different kinds of templates under the personalization page. How long will these templates be stored in the system?
Digital Certificate

1.	What is digital certificate?
2.	How many types of Digital Certificates are accepted by the CIB system?
3.	How can I apply for e-Cert which is accepted by the CIB?
4.	What is the valid period for the certificate?
5.	Can I revoke my digital certificate?