General
1.	What is Corporate Internet Banking (CIB)? Corporate Internet Banking (CIB) provides various services to our company and corporate customers. It helps you manage your business more cost-effectively.
2.	What kinds of service are provided? CIB service is designed based on the customers’ needs and the changing market. The service can be grouped into the following categories: Import / Export Bills Account Management Local / Overseas Funds Transfer Submit Payroll and MPF Foreign Exchange Rate Enquiry and Quotation
3.	How can I apply the CIB Service? Thank you for your interest in our CIB Service. For existing customers, you can apply at your account handing branch For new customers, you can apply at our branch Remark: Please contracts our branch for advance booking.
4.	What are the important things I should know? The individual instructions or notes would be provided to the user who performs the transaction through the CIB system. In general, the things you should know are as follow: Service Hours and Cut-off Time In general, the CIB system is 24 hours turnaround, however, different types of transaction may have different cut-off time. You may contact our Customer Service Officer at (852) 2818-0282. Remark: Transaction cut-off time is based on Hong Kong time and our computer’s record time. User Operation In the CIB system, different users may have different access rights and the users may perform the authorized task(s) only. For details, please refer to the related reference guide or problem shooting below. Security Notes and System Requirement We provide efficient system and network security, which include: SSL (Secure Socket Layer) with 128-bit encryption and Firewalls Strong User Identity Authentication with PKI Compulsory change of password upon first time logon Automatic logoff after the inactivity of system for 30 minutes Although we provide the above technology and policy to enhance our security level, the users should also ensure that their computers are safe and always use Internet banking properly.     More Internet Security Info   System Requirement
5.	How do I know that I am performing transactions using the Internet Banking Service of Shanghai Commercial Bank Ltd.? Our bank has adopted the latest Internet security measure, EV SSL Certificate (Extended Validation SSL Certificate). If you are using the following browsers to access our i-Banking services, the colour of the browser address bar will be changed to green and the bank name displayed. Internet Explorer 7.0 or above Firefox 3.0 or above Chrome Safari 4.0 or above If you are not using the above browsers, on the logon page you will see a small lock. If you double-click the lock, a server certificate issued by VeriSign will appear and the details and validity of the certificate will be shown.
Problem Shooting Operation
1.	Where can I check the status of the transaction? You can find out the transaction status in the authorization page if the authorizer has not approved the transaction. However, when the transaction has been approved, you can view the transaction status in the initial page of related function.
2.	Why we cannot use some characters? Characters including '~' , '`', '¦', '@', '#', '$', '%', '\', '&', '*', '!', '¢', '|', '', '"', '{', '}', '<', '>', '=', '_', ';' cannot be accepted in SWIFT.
3.	If my computer breaks down or my Internet connection is interrupted after I have confirmed my transaction, how can I know whether the transaction has been processed or not? You can logon Corporate Internet Banking again and check the status of the transaction under "Authorization" page. Or, if the transaction involves funds transfer, you can check the account balance using 'Account Balance' function.
4.	What should I do if I forgot my password? If you are a normal user, you should ask your administrator to re-issue a new System Logon Password to you. If you are an administrator, please contact your account domicile branch to re-issue a new Password.
Trade Finance
1.	What are the features of the Trade Finance Functions? Trade Finance functions are tailor-made to our bills customers. They provide an online method for companies to apply for trade services, enquire and print outstanding reports, including Letter of Credit Creation and Amendment, Inward Bills Retirement, Packing Loan Repayment.
2.	How can I apply for the Trade Finance Functions? The basic requirement is to open a bills account with us. For the current bills customers, please go to your account domicile branch to apply for our new online trade services products.
3.	Can I save some frequently used LC applications for future use? YES, you can use templates to save some repetitive work by assigning a short name. It is efficient and time-saving for you to retrieve those frequently used applications, including LC Beneficiary, LC, Documents required, Goods Description and Other Terms and Conditions templates.
Cash Management
1.	What are the major categories of the Cash Management functions? Cash Management functions mainly provide the following services: Enquire latest transaction and real time balance Download online statement SCB account transfer Bill Payment Fixed Deposits Other Customer Service Requests.
2.	Can I transfer fund to the third party account under Cash Management function? Yes.
3.	How can I raise the third party account transfer limit? You can select the intended beneficiary(ies) and print out the registration form from the CIB system. The form has to be signed and returned to the domicile branch for registration.
4.	Would I need to register the bills account or merchant before make payment through the CIB? No.
5.	What is the difference between 'JET Payment' and 'ePayment'? 'JET Payment' and 'ePayment' are two individual bill payment systems: 'JET Payment' - for those merchants which accept the JETCO system 'ePayment' - for those merchants which accept the PPS system Remark: As particular merchants and cut-off time may differ, for details, please refer your bills or contact your merchants
6.	What are the minimum deposit amount for performing fixed deposit placement and Call Deposit Large Placement?     For Fixed Deposit Currency Minimum Fixed Deposit Amount HKD 1,000.00 USD 5,000.00 GBP 5,000.00 AUD 10,000.00 NZD 10,000.00 CAD 10,000.00 CHF 10,000.00 JPY 1,000,000.00 EUR 5,000.00 For Call Deposit Large Placement, the Minimum deposit amount is HKD500,000
7.	How can I receive my ordered cheque book/paid cheque photocopy/ statement/withdrawal slip? It will be delivered to you by mail.
8.	If I have not performed the Non-registered transfer or bill payment via Corporate Internet Banking over the past year, will the related daily transfer limit reset to zero? The daily limit for non-registered transactions falling within the categories under (A) and (B) as below will be reset to zero if you have not performed the Non-registered transactions via Corporate Internet Banking over the past year. You can raise the limit for transactions under (A) and (B) by submitting an "Instruction and Request Form for i-Banking - Corporate Internet Banking (CIB) Daily Transfer Limit Maintenance" to any of our branches. (A) Fund Transfer to Non-registered Beneficiary (maximum daily transfer limit is HKD50,000) 1. Account Transfer to an account within our Bank 2. T/T - Telegraphic or Electronic Transfer 3. CHATS - Local Bank Same Day Electronic Transfer 4. ECG - Local Electronic Transfer through clearing 5. Purchase of Demand Draft and Cashier's Order (B) Bill Payment to merchants as below (maximum daily limit can be viewed in the CIB system by Administrator) 1. Banking & Credit Card Services 2. Credit Services 3. Securities Brokers 4. HK Jockey Club
Outward Remittance & Transfer
1.	What are the functions provided under ‘Money Transfer’? ‘Money Transfer’ provides the following functions: Overseas funds transfer through TT – Telegraphic / Electronic Transfer Local bank same day funds transfer through CHATS Local bank Electronic Transfer (ECG) through clearing for HKD Demand Draft Cashier's Order
2.	How can I raise the beneficiary(ies) limit for outward transfer? You can select the intended beneficiary(ies) and print out the registration form from the CIB system. The form has to be signed and returned to the domicile branch for registration.
3.	What is the use of TT Template? TT Template can help you save the input data as a template and the saved TT routing information can be retrieved for future use.
Scheduled Payment
1.	Which Internet Banking Services support 'Scheduled Payment'? The following Internet Banking Services support 'Scheduled Payment': Account Transfer within our Bank Bill Payment (includes ePayment and Jet Payment) Outward Transfer (TT, CHATS & ECG)
2.	How far ahead can I make a 'Scheduled Payment'? 'Scheduled Payment' of SCB account transfer can be made 45 days in advance (excluding Sunday or Public Holiday). However, Bill Payment (includes ePayment and Jet Payment) and Outward Transfer (TT, CHATS & ECG)related transactions cannot be scheduled on Saturday, Sunday or Public Holiday.
3.	What will happen if the withdrawal account has insufficient balance when the 'Scheduled Payment' is being processed? The 'Scheduled Payment' will be rejected. Please ensure sufficient fund (excluding overdraft limit) in the "Transfer From" account one working day before execution date.
4.	What will happen if the 'Scheduled Payment' transaction amount exceeds related Internet Banking Daily Transfer Limit, or there is insufficient Internet Banking Daily Transfer limit because of completed Internet transactions on execution date? The 'Scheduled Payment' will be rejected.
5.	Can 'Scheduled Payment' involve foreign exchange? Yes, 'Scheduled Payment' supports foreign exchange and the exchange rate on execution date would be used. If the transaction amount exceeds account balance or Internet Banking Transfer Limit because of exchange rate fluctuation, the 'Scheduled Payment' will be rejected.
6.	Will the 'Scheduled Payment' be executed if its withdrawal account/beneficiary/bill payee is in abnormal status, or its Internet Banking beneficiary/bill payee registration has been amended or deleted? The 'Scheduled Payment' will be rejected.
7.	If a Typhoon No.8 Signal or a Black Rainstorm warning is hoisted on execution date, will the 'Scheduled Payment' be executed? If a Typhoon No.8 Signal or a Black Rainstorm warning is hoisted at 8:15a.m. on execution date, the 'Scheduled Payment' will be executed after bank service resumed on execution date. If our bank service was suspended throughout the execution date, the 'Scheduled Payment' will be executed on the next working day.
8.	Can I amend or delete my 'Scheduled Payment'? Yes, you can amend or delete your 'Scheduled Payment' through Internet Banking on or before the day prior to execution date.
9.	When do I receive email notification for 'Scheduled Payment'? An e-mail notification would be sent to your registered e-mail address only when there is any failure to execute your 'Scheduled Payment'. However, if you have not registered an email address, you would not receive such email notification. Please also see Question 11.
10.	How can I enquire / amend my registered email address? If you want to enquire / amend your registered email address, please inform the Administrator of CIB System to do so. Details, please contact our Bank (852) 2818-0282.
11.	If I have not received any email notification, does this represent that my 'Scheduled Payment' has been executed successfully? No, if you have not received any email notification, it does not represent that the 'Scheduled Payment' has been executed successfully. You should logon Internet Banking and select "Scheduled Payment - Scheduled Payment History" to view the result of your 'Scheduled Payment' on execution date.
12.	What will happen if my Internet Banking service has been terminated before execution of the 'Scheduled Payment'? The 'Scheduled Payment' will be rejected.
13.	What will happen if my Internet Banking service has been suspended (excluding password suspension because of invalid logons) before execution of the 'Scheduled Payment'? The 'Scheduled Payment' will be rejected.
Payroll & MPF
1.	How can I submit MPF / Payroll file through the CIB? Both MPF and Payroll functions should be used in conjunction with our Easy-Pay System. If you have not installed the Easy-Pay System, please contact your account domicile branch for details.
2.	Can I submit the MPF / Payroll file any time? YES, you can submit your MPF / Payroll files any time but you should submit the file one day before your MPF contribution date/payment date of payroll.
Exchange Rate
1.	What are the features of the Exchange Rate Functions? Enquire Exchange Rate Reference Enquire Foreign Currency T/T Exchange Rate Enquire Outstanding Forward Contract Enquire Notes Rate Request for Exchange Rate
2.	How long does an quoted Exchange Rate last? You are required to use the quoted Exchange Rate at the same day of request because it is a spot rate. We will set off the expired exchange rate, and you are required to compensate for any exchange loss incurred.
3.	Can I quote cross exchange rate through exchange rate request? No. One of the currencies sold to/ brought from the bank must be HKD/USD. Otherwise, please contact your account domicile branch to quote a cross exchange rate.
Personalization
1.	What is the Personalization function? Personalization provides the following functions: Preset the beneficiaries and templates Enquire the Daily Activities Log Change the system logon password
2.	There are different kinds of templates under the personalization page. How long will these templates be stored in the system? All templates will be stored in the system until you make any amendment or deletion.
Digital Certificate
1.	What is digital certificate? A digital certificate is an electronic file issued and digitally signed by a Certification Authority, for vouching the identity of the certificate holder.
2.	How many types of Digital Certificates are accepted by the CIB system? Hongkong Post e-Cert (Personal or Organizational) Hong Kong Smart ID Card Hongkong Post Bank-Cert (Shanghai Commercial Bank - Personal) Hongkong Post Bank-Cert (Shanghai Commercial Bank - Corporate) Digi-Sign SCB Personal Premium Certificate
3.	How can I apply for e-Cert which is accepted by the CIB? For Hongkong Post e-Cert and e-Cert for Hong Kong Smart ID Card - Please contact Hong Kong Post For Digi-Sign SCB Personal Premium Certificate - You should apply at your SCB domicile branch in person.
4.	What is the valid period for the certificate? It depends on the types of the certificate, for details please refer to the Certificate Authority or Registration Authority.
5.	Can I revoke my digital certificate? For Hongkong Post e-Cert, you may submit a request to revoke your e-Cert by fax or by letter, in person at any post office or send a digitally signed e-mail to Hongkong Post. Please refer to http://www.hongkongpost.gov.hk/ for details. You should also inform Shanghai Commercial Bank about your request to revoke your e-Cert. For Hongkong Post Bank-Cert (Shanghai Commercial Bank)and Digi-Sign SCB Personal Premium Certificate, you may submit a request to revoke your Bank-Cert or Premium Certificate by letter or by calling our Customer Services Hotline at 2818 0282, in person at any SCB branches or send a digitally signed e-mail to SCB RA Centre, e-mail address is ra@shacombank.com.hk.
6.	What should be aware of when I use a Digital Certificate for the first time? There is no special system requirement for using digital certificate However, some of the secure storage medias (as list below) for digital certificate may have to properly install their drivers and utility software beforehand. Hong Kong Smart ID Card It requires a HK Smart ID compatible card reader and software (such as Java JRE, driver, ......etc). For details, please contact Hong Kong Post. iKey Token (USB Interface) It requires the following driver: Software for iKey Token (User Manual) For 32 bit Windows (Download) For 64 bit Windows (Download)
7.	What is i-Key? i-Key is a key-shaped container for Digital Certificates, which is small in size and easily portable. The capacity for i-Key is 2 digital certificates. After loading the Digital Certificates into the i-Key, users only need to remember one password for all the encompassed Digital Certificates.
8.	Where should I insert my i-Key? How can I know that I have inserted the i-Key properly? You should insert your i-key in the USB slot of your computer. If you correctly plug in, the green light will be shown.