PIN

• Must not disclose your User ID and password to anyone else. Under no circumstances will our bank staff/agents/partners/police etc. ask for such information from customers through whatever channels, such as telephone, e-mail, etc. Please contact our Customer Service Representatives at (852) 2818 0282 if in doubt.
• Destroy the original printed copy of your password.
• Avoid using easy-to-guess password such as your birthday or phone number or the same user ID and password that you use to access other systems or online services.
• Change your password periodically.

Internet Surfer Best Practice

• Do not leave your computer unattended and promptly exit by clicking "Logoff" button and disconnecting from on-line services.
• Remove the temporary files stored in the memory or in the hard disks of the computer shared with others.
• Do not store your password in the browser or re-use passwords. Disable auto-complete function.
• Check your account balances and statements regularly.
• Avoid using public or shared computer to access our i-Banking services and ensure that your screen or input cannot be viewed by any persons.
• Know everyone who uses your computer and create passwords to limit unauthorized access.

About Anti-Virus Protection

• Install Firewall with appropriate safety level or access control set-up and regularly update Anti-Spyware and Anti-Virus software to protect from Spyware and known virus such as Trojan Horses.
• Download and apply security updates and patches to the computer/browser when they are made available to ensure you have latest protection against security vulnerabilities.
• To prevent the Spyware installation without your knowledge and virus attack, never install pirated software or open e-mail and attachment from unknown or doubtful sources.

When using Internet Banking

• Verify Last Logon Date/Time.
• Ensure all other internet sessions are closed before and while you log on to our i-Banking services.
• Avoid accessing our i-Banking services through hyperlinks embedded in e-mails or third party websites.
• Accessing the i-Banking's web site through the web browsers' bookmarks which had been identified genuine before or type the exact URL: http://www.shacombank.com.hk, and on the Logon page, you will see a small lock at the right hand side of the screen bottom. If you double-click the lock, a server certificate issued by VeriSign will appear and the details and validity of the certificate will be shown.
• Keep any device (for example, i-Key, diskette that store digital certificate) and/or password used for accessing i-Banking services secure and secret.
• Do not install the digital certificate on your web browser or store the digital certificate in a hard disk.
• If you suspect any unusual account activity, last logon discrepancy or certificate information, immediately contact our Customer Service Representatives at (852) 2818 0282.