First
Time User / System Upgrade User Reminder |
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1. |
During
Internet Banking logon, if I cannot enter my User ID and password, or message "You have not enabled or installed
any Java VM. Please refer to our 'Frequently Asked Question'
#1", "(2237) Please contact our Customer Service Representatives
at (852)2818 0282" or "Current Logon page is still loading,
please press OK and try again later..." is shown, what should
I do? |
Enter the World of Future Banking |
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1. |
What is Internet Banking offered by your bank? |
2. |
What can I do with your Internet Banking? |
3. |
When can I use your Internet Banking service? |
4. |
Do I need to pay for using your Internet Banking service? |
Internet Banking Application |
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1. |
Do
I need to apply if I want to use your Internet Banking service? |
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2. |
How
can I apply for your Internet Banking service? |
3. |
Can companies apply for your Internet Banking service? |
Account Operations |
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1. |
Can I view up-to-the-minute account balance? |
2.
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Do I need to register the accounts before I operate them in Internet Banking? |
3. |
Can I perform funds transfer in Internet Banking? |
| 4. |
What are the different types of funds transfers and payments available? |
5. |
Can I transfer U.S. Dollars to other banks in Hong Kong using your Internet Banking services? |
6. |
How to pre-register my beneficiary details for Outward Transfer and Purchase of Bank Draft in Internet Banking? |
7. |
How do I transfer money to other bank's account which is not registered in your Bank? |
8. |
What is the field "Beneficiary Short Name" used for? |
9. |
Can I enter "International Chinese Code" when I submit the request in Outward Transfer and Purchase of Bank Draft? |
10. |
What are the transfer limits in Internet Banking? |
11. |
What are the cut-off time and value date for the transactions performed in Internet Banking? |
12. |
How do I know that my funds transfer request has been successfully processed through Internet Banking? |
13. |
Can I perform Fixed Deposit placement in Internet Banking? What are the minimum deposit amount for fixed deposit accounts? |
14. |
Can I give auto-renewal instruction when I am making a Fixed Deposit placement through Internet Banking? |
15. |
What is the minimum deposit amount for my Call Deposit "Large" placement? |
16. |
I am interested in the "Cheque Status Enquiry" function. Can I enquire about all my issued cheques here? |
17. |
How can I receive my ordered cheque book/withdrawal slip book? |
18. |
Can I order consolidated statement under "Statement Request" function? |
19. |
What is the statement period for No Passbook Savings account? |
20. |
Will there be any time that I cannot change the Fixed Deposit renewal instruction in Internet Banking? |
21. |
When will the new auto-renewal instruction be effective? |
22. |
Can I request for paid cheque photocopy over the Internet? |
23. |
How can I receive the requested loan related documents? |
24. |
Can I view the transactions that have been performed in my Internet Banking account? |
25. |
How do I change my password? |
26. |
How can I change my address and phone number stored in your bank's record? |
27. |
I have suspended my Internet Banking account. How can I re-operate it again? |
28. |
How can I prohibit funds transfer to non-registered accounts and beneficiaries? |
29. |
Can I view the information about my MPF contribution through internet? |
30. |
I have just finished my transactions and logoff the Internet Banking service. I want to logon again but failed. Why? |
31. |
How can I contact you? |
32. |
If the Primary Account for my Internet Banking is a joint account, can other joint account holders online enquire, amend or cancel my instructions given via Internet and using my User ID? |
Investment Services Related |
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1. |
What kind of Investment Services does SCB's Internet Banking offer? |
2.
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What are the pre-requisites of enjoying the Investment Services in Internet Banking? |
3. |
Which Unit Trusts can I trade via Internet Banking? |
| 4. |
What is the Cut-off Time of investment trading via Internet Banking? |
5. |
Can I submit investment trading requests when a Typhoon No.8 Signal or a Black Rainstorm warning is hoisted? |
6. |
When will my settlement account be debited for Unit Trust subscription? |
7. |
If I have not received any email notification, does this represent that the fund subscription has been processed successfully? |
8. |
What is the daily maximum transfer limit of Investment Trading Services via Internet Banking? |
9. |
What are the minimum transaction amounts for Investment Trading Services via Internet Banking? |
10. |
Can I use currency other than "Fund currency" to subscribe the Unit Trusts? |
11. |
Can I redeem my units to currency other than Fund currency? |
12. |
How can I enquire my order? |
13. |
Can I delete my pending order? |
14. |
What is the purpose of the function "Risk Profile Update"? |
15. |
If I have never conducted a risk assessment or my latest risk assessment was done over 12 months ago, can I subscribe a fund or perform "Same Fund House Switching" via Internet Banking? |
Renminbi Account Related |
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1. |
Can I operate my Renminbi account in Internet Banking? |
2. |
What are the different types of Renminbi funds transfers and payments available? |
3. |
Can I perform Renminbi credit card payment in Internet Banking? |
4. |
Can I settle my bills with my Renminbi credit card? |
5. |
Can I remit funds in Renminbi to other banks in Hong Kong or overseas? |
6. |
Is there a limit for Renminbi exchange through Internet Banking? |
7. |
When I exchange Renminbi for HKD, the message "[4108] Sorry, 'Transfer From Account' Renminbi amount exceeds Renminbi daily CNY exchange limit. Your request cannot be processed." appears. What can I do? |
8. |
When I exchange HKD for Renminbi, the message "[4109] Sorry, 'Transfer To Account' Renminbi amount exceeds Renminbi daily CNY exchange limit. Your request cannot be processed." appears. What can I do? |
9. |
When can I perform Renminbi transactions? |
10. |
Can I adjust my Renminbi exchange limit? |
'Scheduled Payment' Related |
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1. |
Which Internet Banking Services does 'sScheduled Payment' support? |
2. |
When can I setup a 'Scheduled Payment' in advance? |
3. |
If there is insufficient balance in the withdrawal account when the 'Scheduled Payment' is processing, will the 'Scheduled Payment' be executed? |
4. |
If the 'Scheduled Payment' transaction amount exceeds related Internet Banking Daily Transfer Limit, or there is insufficient available Internet Banking Daily Transfer limit because of completed Internet transactions on execution date, will the 'Scheduled Payment' be executed? |
5. |
Can 'Scheduled Payment' involve foreign exchange? |
6. |
Will the 'Scheduled Payment' be executed if its withdrawal account/beneficiary/bill payee is in abnormal status, or its Internet Banking beneficiary/bill payee registration has been amended or deleted? |
7. |
If my Internet Banking service has been terminated before execution of the 'Scheduled Payment', will the 'Scheduled Payment' be executed? |
8. |
If my Internet Banking service has been suspended (excluding password suspension because of invalid logons) before execution of the 'Scheduled Payment', will the 'Scheduled Payment' be executed? |
9. |
If a Typhoon No.8 Signal or a Black Rainstorm warning is hoisted on execution date, will the 'Scheduled Payment' be executed? |
10. |
Can I amend or delete my 'Scheduled Payment'? |
11. |
When do I receive email notification for 'Scheduled Payment'? |
12. |
How can I enquire / amend my registered email address? |
13. |
If I have not received any email notification, does this represent that my 'Scheduled Payment' has been executed successfully? |
Digital Certificate Related |
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1. |
What is Digital Certificate? |
2. |
Is it mandatory for me to operate Personal 'Internet Banking' with a Digital Certificate? |
3. |
How many types of Digital Certificates are accepted by Internet Banking ? |
4. |
What is Hongkong Post e-Cert (Personal) / Hongkong Post e-Cert for Smart ID Card / Digi-Sign SCB Personal Premium Certificate? |
5. |
Which digital certificate should I apply for operating Personal Internet Banking? |
6. |
How can I apply for Hongkong Post e-Cert (Personal) / Hongkong Post e-Cert for Smart ID Card / Digi-Sign SCB Personal Premium Certificate and how often should I renew my Hongkong Post e-Cert (Personal) / Hongkong Post e-Cert for Smart ID Card / Digi-Sign SCB Personal Premium Certificate? |
7. |
Can I revoke my Digital Certificate and how? |
8. |
Which Certificate Storage Devices do Internet Banking support? |
9. |
What do I need to install in order to use Hongkong Post e-Cert (Personal) for Smart ID Card for Internet Banking? |
10. |
What should be aware of when I use a Digital Certificate for the first time? |
11. |
What is i-Key? |
12. |
Where should I insert my i-Key? How can I know that I have inserted the i-Key properly? |
13. |
What transactions require the use of e-Cert ? |
Security and System Requirement |
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1. |
How does your Internet Banking protect my information? |
2. |
What can I do to protect my financial information? |
3. |
What is encryption and why do I need it? |
4. |
What hardware and software do I need? |
5. |
How can I enable Java, JavaScript and SSL for my computer? |
6. |
If my computer crashes or my Internet connection is cut off after I have confirmed my transaction, how can I know whether the transaction has been processed? |
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7. |
What
should I do if I do not get a response after clicking a hyperlink,
a button or an icon? |
8. |
How do I know that I am performing transactions using the Internet Banking Service of Shanghai Commercial Bank Ltd.? |
9. |
I would like to suspend my service / password immediately because my password is lost / known by someone else. What should I do? |
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