1.

If I am a supplementary cardholder, can I use the "Card On Net" service?

When I logon to the "Card On Net" service at the first time, I have been asked to enter the ATM PIN and then required to enter a new password. Can I continue to use the original ATM PIN during ATM transactions?

3.

If I have changed my password through the "Change Password" function on the "Card On Net", has my ATM PIN been changed at the same time? Also, if I have changed my ATM PIN, can I continue to use my existing password for "Card On Net"?

4.

I would like to use the "Card On Net" service but I have forgot my ATM PIN, what can I do?

5.

I have erroneously entered the incorrect password three times and now I cannot logon to the "Card On Net" service. What can I do?

1.

If I am a supplementary cardholder, can I use the "Card On Net" service?

Sorry, this service is only for principal and company staff cardholders. Supplementary cardholders are not eligible for this service.

2.

When I logon to the "Card On Net" service at the first time, I have been asked to enter the ATM PIN and then required to enter a new password. Can I continue to use the original ATM PIN during ATM transactions?

Yes. The password for "Card On Net" function and the PIN for ATM service are independent of each other. The ATM PIN can only be changed through the 'Change PIN' function on the ATM. When you first logon to the "Card On Net" service, the input of the ATM PIN is used only for initial authentication. The new password confirmed by you will be used in "Card On Net" service. For ATM service you must use your original ATM PIN.

3.

If I have changed my password through the "Change Password" function on the "Card On Net", has my ATM PIN been changed at the same time? Also, if I have changed my ATM PIN, can I continue to use my existing password for "Card On Net"?

As mentioned above the password for "Card On Net" and the PIN for ATM service are independent. In both the above cases, the change of one password or PIN does not affect the other.

4.

I would like to use the "Card On Net" service but I have forgot my ATM PIN, what can I do?

You may obtain a new "Card On Net" password for the sole purpose of accessing the "Card On Net" service. Please contact our Customer Service Representative at Tel. No. 2818 8236 for an "Instruction and Request Form for i-Banking (Card On Net)" or directly download it from our website. The form should be completed and returned to us for processing. A new "Card On Net" password will be mailed to you. Please use the logon function on the "Card On Net" webpage and follow the instruction for use.

5.

I have erroneously entered the incorrect password three times and now I cannot logon to the "Card On Net" service. What can I do?

After three incorrect input of password, your access to "Card On Net" service has been temporarily suspended. You may contact our Customer Service Representative at Tel. No. 2818 8236 for assistance or directly download an "Instruction and Request Form for i-Banking (Card On Net)" from our website. The form should be completed and returned to us for processing. However, you must input the correct "Card On Net" password in order to access the service.