Tips for Filing a Claim

7-day Claims Payment Guarantee:

If all the required documents have been submitted and are in order, the Insurance Company will arrange settlement within 7 working days. Claims procedures are as follows:

• Claim notification via telephone, fax or e-mail to us as soon as possible
• Completion and returning of the Claim Form to us with supporting documents

1. Medical Expenses

Please submit the following supporting documents:

• Original medical report and receipts showing the patient’s name and date of consultation, expenses and diagnosis
• Originals or copies of the air ticket and boarding pass

2.  Cancellation & Curtailment

Please submit the following supporting documents:

• A completed Claim Form with the reasons of cancellation/curtailment and breakdown of unused items with costs certified by the Travel Agent
• Other documents stating the cause and amount of the loss e.g. confirmation letter from the Airline Company, medical reports, tour receipts, etc

3.  Loss/Damage to Baggage

Please be advised of the following:

• Report to the local police and other responsible parties such as the Airline Company and hotel if possible
• Submit a completed Claim Form stating details of the incident and loss, incident report reference and full addresses of the police station and hotel
• Original purchase receipts for the lost/damaged items if available
• Photos showing the damaged items if available
• Please keep the damaged items for the Insurer’s inspection if the situation allows
• If the baggage was damaged/lost in the custody of the Airline Company, please lodge a written complaint to the Airline Company immediately and seek compensation from them. Provide a copy of such letter to us as evidence

4. Baggage Delay

Please submit the following supporting documents:

• Originals or copies of the air ticket and boarding pass
• Written confirmation from the Airline Company stating the length of the delay
• A list showing the necessities bought with original receipts

5. Flight Delay

Please submit the following supporting documents:

• Originals or copies of the air ticket and boarding pass
• Written confirmation from the Airline Company stating the length and cause of the delay
• Original receipts if hotel accommodation or alternative transportation means which were arranged due to such delay

Claims Service Hotline
2207 2061