To further safeguard your account security, starting from 30 November 20251, you will be required to use either a physical "Security Device" or "Mobile Security Token" as a two-factor authentication method to logon Personal Internet/Mobile Banking Services 2, while SMS OTP will be fully replaced. If you are unable to use either of these methods at that time, you will not be able to access your Personal Internet/Mobile Banking.
To avoid any disruption to your services, If you have not registered for "Mobile Security Token" yet, please download "Shacom Bank" Mobile App and register now. Please click here for a reference guide on registering "Mobile Security Token".
The bank will also add a cooling-off period protection. After resetting your internet banking password 3, you will enter a 24 hour cooling-off period which no high-risk transactions can be conducted to ensure the account security.
Remarks:
1 For details, please pay attention to the latest announcement on our website and Personal Internet/Mobile Banking Services.
2 Customers must use either a physical "Security Device" or "Mobile Security Token" to logon Personal Internet Banking. For Personal Mobile Banking, logon must be authenticated by "Mobile Security Token".
3 Includes resetting internet banking passwords through electronic identity verification, iAM Smart, or by using an ATM / credit card number.