Internet Privacy Policy Statement



Welcome to the Web Site of Shanghai Commercial Bank Limited ("the Bank"). This section explains our policy regarding any personal information you might supply to us when you visit this site. The Bank adopts a high standard to respect the privacy of its customers and keep the information relating to a customer secure and confidential. The Bank also educates and conducts regular training programs to all staff to keep them aware of the importance of customers' privacy and requires them to comply with strict standards of security and confidentiality. Information is collected on the use of web site from the Bank's customers and the Bank's web site visitors. If you do provide personal information, such as address, e-mail, telephone and fax numbers, as well as demographic and customer identification, please read our Circular to Customers and Other Individuals relating to the Personal Data (Privacy) Ordinance ("the Circular") below in advance. We will maintain the personal information as well as your business activities and transactions, according to our usual strict security and confidentiality standard.

Data Collection and Usage

The Bank collects personal data from the Bank's web site visitors on a voluntary basis. Personal information may include name, title, e-mail address etc. Personal information held by the Bank is kept confidential and the Bank does not use customers' personal information for any purposes other than those already specified to customers herein or in the Circular or unless such usage is permitted or required by law.

When an individual visits this web site, the Bank records the visit as a "hit", and gathers and analyses this information to compile general statistics about usage of the Bank's web site. The Bank may also collect other information from the visitors, on voluntary basis, in browsing the Bank's website so as to personalise the settings or provide more useful information, promotions and contents to the visitors on the webpages. Information related to session management, user preferences and service entitlements may be stored in Cookies. Cookies are small pieces of information stored on a web browser that can be retrieved by this web site. For those customers using the real time quote services in Internet / Mobile Stock Trading, the Bank will assign an identifier which will be stored in the Cookies after login. Customers may disable Cookies from their web browser, and if this is the case, they may be unable to access the Internet / Mobile Stock Trading services, some functions of the Bank's Internet Banking services and other before login financial services.

The Bank may also work with third parties which use applications such as Google Analytics to research on the number of visitors, usage patterns and behaviour for statistical analysis and reporting, and for the improvement of our marketing activities.  Information recorded through the use of these applications is aggregated and then shared with the Bank. No personal identifiable information is collected from this research.

Data Disclosure Restrictions

The Bank follows strict privacy procedures in regard to protection of personal data. No disclosure of personal identifiable information to third parties is allowed except with the consent of the relevant customer or the disclosure has already been authorized in the Circular or otherwise is permitted or required by law.

Data Retention

The Bank retains all records of online transactions for validation and auditing purposes. Information will not be kept longer than is necessary for the fulfilment of the purpose for which the same are to be used. Those information that is no longer required will be erased and destroyed.


Data Security

All personal data provided to the Bank is secured with restricted access by authorized personnel who are properly trained in the handling of customer information and the protection of the privacy of personal data of customers. The authorized personnel report to the Bank's Data Protection Officer who exercises routine supervision to ensure compliance with high security and confidentiality standard. Encryption technology is employed for sensitive data to protect customers' privacy during data transmission.



For further details of the policy and practice and the kind of data held by the Bank, please contact our Data Protection Officer as follows:-

The Data Protection Officer
Shanghai Commercial Bank Limited
G.P.O Box 139 Hong Kong
Fax:(852)2525 2336

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