Our Phone Banking services allow you to manage your bank accounts with flexibility and reliability anytime and anywhere.
Service Advantages
- Manage accounts with a touch-tone phone 24 hours a day
- Contact our Customer Service Representatives during working hours:
- Monday to Friday: 9am-7pm
- Saturday: 9am-1pm
Key Services
- Balance enquiry*
- Transaction history enquiry
- Foreign currency exchange transaction
- Fund transfer*
- Time deposit placement
- Bill payment
Other Services
- Online rate enquiry*
- Calculate mortgage instalments*
- Order a cheque book and account statement*
- Change a fixed deposit auto-renewal instruction*
- Change Phone Banking password*
- Cheque status enquiry*
- Request photocopies of paid cheques
- Request photocopies of loan related documents
- Request application forms and submit applications via phone
* Available 24 hours a day
Application Eligibility
- Both personal and corporate account holders are welcome to apply
- Corporate account holders can choose between two login identities:
- "Full Function users" enjoy all Phone Banking services
- "Enquiry Function users" are restricted to enquiry and statement request functions