Phone Banking


Our Phone Banking services allow you to manage your bank accounts with flexibility and reliability anytime and anywhere.

Service Advantages

  • Manage accounts with a touch-tone phone 24 hours a day
  • Contact our Customer Service Representatives during working hours:
    • Monday to Friday: 9am-7pm
    • Saturday: 9am-1pm

Key Services

  • Balance enquiry*
  • Transaction history enquiry
  • Foreign currency exchange transaction
  • Fund transfer*
  • Time deposit placement
  • Bill payment

Other Services

  • Online rate enquiry*
  • Calculate mortgage instalments*
  • Order a cheque book and account statement*
  • Change a fixed deposit auto-renewal instruction*
  • Change Phone Banking password*
  • Cheque status enquiry*
  • Request photocopies of paid cheques
  • Request photocopies of loan related documents
  • Request application forms and submit applications via phone

* Available 24 hours a day

Application Eligibility

  • Both personal and corporate account holders are welcome to apply
  • Corporate account holders can choose between two login identities:
    • "Full Function users" enjoy all Phone Banking services
    • "Enquiry Function users" are restricted to enquiry and statement request functions
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