Insurer & Contact

Paofoong Insurance Company (Hong Kong) Limited ("Paofoong") was established in Shanghai in 1931 and has been rooted in Hong Kong since 1949. Paofoong has been serving the customers of Shanghai Commercial Bank Limited ("SCB") for more than half a century. Paofoong provides a wide range of general insurance products to all commercial and individual clients, including contractor's liability insurance, employees' compensation insurance, group medical insurance, travel and home insurance. Paofoong is an authorised insurer of the Insurance Authority of the HKSAR.


For enquiries about the online application and product information, please contact Paofoong Insurance. Your valuable comments shall be seriously considered. If you have any suggestions or complaints, please submit to Paofoong Insurance via the following means :

  • By post to Paofoong Insurance Company (Hong Kong) Limited, 28/F, Two Landmark East, 100 How Ming Street, Kwun Tong, Kowloon, Hong Kong
  • By phone to (852) 2290 3580
  • By fax to (852) 2626 0704

An acknowledgement shall be issued by Paofoong Insurance within 3 working days upon the receipt of the complaint. A reply shall be delivered within 14 working days. All information will be treated as strictly confidential.

If you have other comment on the result of the complaint, you may contact us again or seek assistance from the following insurance organization or regulatory body.

Insurance Agents Registration Board Email : hkfi@hkfi.org.hk Phone : 2520 1868
Insurance Authority Email : enquiry@ia.org.hk Phone : 3899 9983
The Insurance Complaints Bureau Email : icb.enquiry@icb.org.hk Phone : 2520 2728
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