Contact Us

Contact Us

If you have any enquiries, please contact us via the following channels. Our staff will do their best to help.

img03Customer Service Hotline: (852) 2818 0282img03Email Us img03Visit a Branch

General Enquiries

For enquiries about our website, product information and services, please call our hotline (852) 2818 0282.

Report Suspicious Banking Activities / Transactions or Potential Fraud

To report suspicious banking activities / transactions or potential fraud, please call our hotline on (852) 2818 0282.

24-hour Lost Card Reporting Hotline

- For Credit Card: (852) 2818 8236
- For Shacom Card: (852) 2818 0282

Customer Feedback

Your feedback is always welcome and appreciated. If you have any suggestions, do not hesitate to let us know via the following channels:

  1. Complete and return a Customer Suggestion Form. Please download here or pick one up at any of our branches.
  2. Post to us : G.P.O Box 139 Hong Kong - Complaint Handling Section, Shanghai Commercial Bank
  3. Fax a letter to: (852) 2191 4970
  4. Call our Customer Feedback / Complaint Hotline: (852) 2525 9495

A letter of acknowledgement will be issued within 7 days upon receipt of your feedback. We will handle your communication in a prompt, fair and impartial manner. All information will be kept confidential.


The above documents are in Adobe Acrobat PDF format. If you do not have Acrobat Reader installed, please download the free software here.

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