Contact Us

If you have any enquiries, please contact us via the following channels. Our staff will do their best to help.

Customer Service Hotline: (852) 2818 0282Email Us Visit a Branch

General Enquiries

For enquiries about our website, product information and services, please call our hotline (852) 2818 0282.

Report Suspicious Banking Activities / Transactions or Potential Fraud

To report suspicious banking activities / transactions or potential fraud, please call our hotline on (852) 2818 0282.

24-hour Lost Card Reporting Hotline

- For Credit Card: (852) 2818 8236
- For Shacom Card: (852) 2818 0282

Customer Feedback

Your feedback is always welcome and appreciated. If you have any suggestions, do not hesitate to let us know via the following channels:

1. Complete and return a Customer Suggestion Form. Please download here or pick one up at any of our branches.
2. Post to us : G.P.O Box 139 Hong Kong - Complaint Handling Section, Shanghai Commercial Bank
3. Fax a letter to: (852) 2191 4970
4. Call our Customer Feedback / Complaint Hotline: (852) 2525 9495

A letter of acknowledgement will be issued within 7 days upon receipt of your feedback. We will handle your communication in a prompt, fair and impartial manner. All information will be kept confidential.