Shanghai Commercial Bank Limited (referred to in this Privacy Notice as "we", "us" and "our") is committed to protecting, respecting your privacy and ensuring the highest level of security for your personal information. This Privacy Notice explains the types of personal information we collect, how we use that information, who we share it with, and how we protect that information.
This Privacy Notice sets out the basis on which we process personal information processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
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Who We Are
For the purpose of applicable data protection law, the data controller is Shanghai Commercial Bank Limited which is incorporated and registered in Hong Kong with its registered office at Shanghai Commercial Bank Tower, 12 Queen's Road, Central, Hong Kong and whose London branch address is at 65 Cornhill, London EC3V 3NB.
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| 2. |
What information is covered by this Privacy Notice?
This Privacy Notice covers all personal information processed by us which means information that (either in isolation or in combination with other information) enables you to be identified directly or indirectly.
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| 3. |
What information do we collect from you?
We may collect information about you from the following sources:
| 3.1 |
Information we receive from you
We may collect your personal information from you when you:
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Submit applications to open an account. |
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Submit applications to apply any loans and other banking facilities. |
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Fill in forms on our site www.shacombank.com.hk ("our site") |
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Correspond with us by phone, e-mail or otherwise . |
This includes information you provide when you register to use our site, subscribe to our i-Banking Service and when you report a problem with our site. The information you give us may include your name, gender, postal and e-mail address, previous addresses, telephone and fax number, occupation, assets, income, employment details, nationality, marital status, passport or other identification details, National Insurance number, tax residency and other financial information, company background, information, financial accounts, details of Authorised Signer / Director / Shareholder / Controlling Person (Corporate Customer) and your personal description.
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| 3.2 |
Information we collect about you
With regard to each of your visits to our site we may automatically collect the following information:
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technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and |
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information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages. |
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.
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| 3.3 |
Uses made of the information
We use information held about you in the following ways:
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Information you give to us
We will use this information:
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to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us. |
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to provide you with information about other goods and services we offer that are similar to those that you are already subscribed to use or about which you have enquired. |
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to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those you have already subscribed to from us. |
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to notify you about changes to our service. |
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to ensure that content from our site is presented in the most effective manner for you and for your computer. |
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Information we collect about you
We will use this information:
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to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. |
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to improve our site to ensure that content is presented in the most effective manner for you and for your computer. |
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to allow you to participate in interactive features of our service, when you choose to do so. |
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as part of our efforts to keep our site safe and secure. |
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to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you. |
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to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them. |
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| 3.3.3 |
Information we receive from other sources
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above
Please note we process your personal information in order to comply with legal or regulatory obligations: to verify your identity prior to entering into a relationship with you; to establish your creditworthiness prior to entering into any banking relationship with you; to monitor the relationship with our customers; to notify you of transactions so you can monitor the activity on your accounts; and to provide you with information relating to certain products.
Where we process your personal information to provide a product or service, we do so because it is necessary to perform our contractual obligations.
All processing of personal information described in this Privacy Notice is necessary for the purposes of our legitimate interests to provide products and services and to maintain our relationship with you and to protect our business for example against fraud.
With your consent, we may send you carefully selected information about our products and services. You have the right to withdraw your consent to such direct marketing at any time. |
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| 4. |
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
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Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you. |
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Analytics and search engine providers that assist us in the improvement and optimisation of our site. |
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Credit reference agencies and other external auditors and advisers. |
We may also disclose your personal information to third parties:
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In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. |
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If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets. |
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If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or regulatory duty. |
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We may disclose your personal information to third parties where disclosure is both legally permissible and necessary to protect or defend our rights to enforce our terms of use or terms and conditions for the use of our i-Banking Services or our other agreements; or to protect the property, or safety of Shanghai Commercial Bank Limited, or to protect the rights of our customers or those of the public. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. |
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| 5. |
Where we store your personal data
The data that we collect from you may be transferred to, processed in and stored at a destination outside the European Economic Area ("EEA") in particular your data will be stored in Hong Kong. It may also be processed by staff operating outside the EEA, including our staff in Hong Kong, who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of support services. We take appropriate steps to ensure that your data is treated securely and in accordance with this Privacy Notice and with applicable data protection law.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your personal information, we will implement appropriate steps, including technical and organisational measures and security features, to protect against unauthorised access.
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| 6. |
Your rights
You have the following rights (if applicable):
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Access. You have the right to request a copy of the personal information we are processing about you. |
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Rectification. If you believe that we hold any incomplete or inaccurate information about you, you have the right to ask us to rectify the inaccurate data or complete it if it is incomplete . We will update/correct the information as quickly as is practicable; unless there is a valid reason for not doing so, at which point you will be notified. |
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Deletion. You also have the right to request erasure of information we process about you , except we are not obliged to do so if we need to retain such information in order to comply with a legal obligation or to establish, exercise or defend legal claims. |
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Restriction. You have the right to restrict processing of information about you where you believe such information to be inaccurate; our processing is unlawful; or that we no longer need to process such information for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it. |
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Objection. Where the legal justification for processing of information about you is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim. |
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Portability. You have the portability right to obtain personal information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal information which you have provided to us, and (b) if we are processing that information on the basis of your consent or to perform a contract with you. |
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Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge. This includes cases where you wish to opt out from marketing emails. |
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; to ensure that your data is protected and kept secure.
You can make a request to exercise any of these rights in relation to your personal data by sending the request by mail to Shanghai Commercial Bank Limited 65 Cornhill London EC3V 3NB United Kingdom or email to ld.contact@shacombank.com.hk.
You also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection law. If you are based in, or the issue relates to, the UK, the Information Commissioners Office can be contacted as follows:
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for how your personal information is handled by third parties. Please check these policies before you submit any personal data to these websites.
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| 7. |
How do we protect your personal information?
We have implemented technical and organisational security measures to safeguard the personal information in our custody and control. Such measures include, for example, limiting access to personal information only to employees and authorised service providers who need to know such information for the purposes described in this Privacy Notice, as well as other administrative, technical and physical safeguards.
While we have implemented appropriate technical and organisational security measures to protect our systems, sites, operations and information against unauthorised access, use, modification and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others, such as hackers.
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| 8. |
How long do we keep your personal information?
We will only retain your personal information for as long as necessary for the purpose for which that information was collected and to the extent permitted by applicable law. When we no longer need to use personal information, we will remove it from our systems and records and/or take steps to anonymise it so that you can no longer be identified from it.
We may need to retain your information for a longer period where we need the information to comply with regulatory or legal requirements or where we may need it for our legitimate purposes, for example to help us respond to queries or complaints, prevent fraud and financial crime, or to respond to requests from regulators.
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| 9. |
How do we deal with children's privacy?
We will not knowingly collect personal information from individuals under the age of sixteen (16) years. If you are under the age of 16 you should not provide information to us. If we become aware that a person under 16 has provided personal information to us, we will remove such personal information from our files.
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| 10. |
Changes to our Privacy Notice
Any changes we may make to our Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Notice.
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| 11. |
Contact
Questions, comments and requests regarding this Privacy Notice are welcomed and should be addressed to Shanghai Commercial Bank Limited 65 Cornhill London EC3V 3NB United Kingdom or email: ld.contact@shacombank.com.hk.
You can also contact our Data Protection Manager at 44 (020) 7369 8888
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COOKIE POLICY
Information about our use of cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and use our i-Banking Services and also allows us to improve our site. By continuing to browse and use the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
Some cookies are deleted when you close down your browser. These are known as
session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as
persistent cookies and enable us to remember things about you as a returning visitor.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them you can search the internet for independent information on cookies.
Cookies – how we use them
If you delete cookies relating to this website we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site.
We use cookies (and other similar technologies) to:
- Provide products and services that you request and to provide a secure online environment
- Give you a better online experience and track website performance
- Help us make our website more relevant to you.
Here we explain a bit more about each of these types and how you can control their use.
Some cookies are essential for us to provide a product or service you have requested and to provide a secure online environment. Without cookies we are unable to provide some products or services that you might request. Other 'essential' cookies keep our website secure. Even if you say "No" to cookies on this website we will continue to use these 'essential' cookies.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site and some things may not work as you would have expected.
Essential cookies are used to:
- deliver interactive services, such as:
- online banking
- product or service applications
- maintain online security and protect against online fraud
- record your preference regarding our use of cookies on your device
As well as essential cookies we also use:
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
