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Do I need to enable JavaScript and Secure Socket Layer (SSL) for my computer?

Yes, you need to enable JavaScript and SSL for your computer.
 

(A) Enable Java and JavaScript:
Steps to enable Java and JavaScript for Microsoft Internet Explorer 11.0 or above:
 

  • Select "Tools" from the Menu bar.
  • Select "Internet Options".
  • Select "Security" Tab.
  • Select "Internet" as a "Web content zone", also select "Medium" under "Security level for this zone" .
  • Click "OK" to exit the dialog box.

(B) Enable SSL:
Steps to enable SSL for Microsoft Internet Explorer 11.0 or above:
 

  • Select "Tools" from the Menu bar.
  • Select "Internet Options".
  • Select "Security" Tab.
  • Go to "Security" section and check the box "TLS1.2".
  • Click "OK" to exit the dialog box.

Upgrade to 128-bit SSL for Microsoft Internet Explorer 11.0 or above:
 

  • Select "Help" from the Menu bar.
  • Select "About Internet Explorer".
  • Click on the "Update Information" to download 128-bit SSL from Microsoft (if your record does not show 128-bit)
When I attempt to access the page "www.shacomsecurities.com.hk", I am prompted with the message "Sorry, we cannot provide service to you at the moment, please try again later." How do I fix this ?
This is generally indicative of the fact that our Bank's server is not available. You will not be able to enter the site at this time. If you were already navigating around the site, you will not be able to access any function once the server goes down. And if you attempt to request other information, you may be logged out of your account.
Why isn't the page "www.shacomsecurities.com.hk" completely loaded, even though the browser page states "Document: Done". ?

When the page "www.shacomsecurities.com.hk" isn't completely loaded, you are suggested to clear a cached page from your hard drive. In order to clear a cached page from your hard drive, please take the following procedures:

 

For Microsoft Internet Explorer 11.0 or above:
 

  • Select "Tools" from the Menu bar.
  • Select "Internet Options".
  • Select "General".
  • Click "Delete Files" button and answer "OK".
  • Click "OK" to exit the dialog box.
My browser is set to be running behind a proxy server and/or firewall, and I have problems accessing my account. How do I fix this ?
In order to control the access/penetration between external and internal environment, some intranet/internet systems are running behind a proxy server and/or firewall. As a result, before using our Internet stock trading service, a shacomsecurities.com.hk port address formed by your proxy server/firewall may be required to be added as a valid right of access/penetration between the above two environments. If the proxy server and/or firewall are installed by your vendor, please consult your vendor.
What can I do if the Internet connection seems slow ?
There are many factors affecting the Internet connection. For example, your modem band rate, your PC hardware configuration, the Internet traffic, phone line quality, etc. To provide better Internet connection environment, we suggest you employing broad band services and your PC hardware configuration should be at least Pentium 1GHz with 128M RAM and 2G hard disk or above.

 

 

Risk Disclosure Statement

Investment involves risks. The prices of securities fluctuate, sometimes dramatically. The price of a security may move up or down, and may become valueless. It is as likely that losses will be incurred rather than profit made as a result of buying and selling securities. This promotional content has not been reviewed by Securities and Futures Commission.

RMB is subject to exchange rate risk. RMB is not freely convertible. Conversion of RMB for customer is subject to the requirements specified by the Bank and /or Relevant Authorities from time to time.

Information contained herein has been obtained from sources believed to be reliable. Shanghai Commercial Bank Ltd. has not verified and does not warrant or represent that such information is accurate or complete and it should not be relied upon as such. Shanghai Commercial Bank Ltd. accepts no liability for any loss or damage arising from any inaccuracies or omission or otherwise by reliance on any such information.

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