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Corporate Internet Banking

System Requirements & Technical Problems

System Requirements (Applicable to Personal Computer)

Internet Banking is Internet-based and does not require installation of any proprietary software. However, users must ensure that their computers satisfy the following system requirements in order to obtain optimal performance:

A PC with an Internet connection

  • Operating Systems:
    • Windows 7 or above (recommended)
    • Mac OS 10.11 or above
  • Browsers:
    • Microsoft Internet Explorer 11.0 or above (recommended)
    • Firefox 46.0 or above (Windows and Mac)
    • Safari 10.0 or above (Mac)
  • Please view with 1280x1024 screen resolution and Medium Font Size for the best performance.
 

System Maintenance Schedule

Our regular systems update and maintenance for better customer services has been scheduled as follows. Selected banking services may be unavailable during these period.
 

Date and Time Services Affected
Sunday (04:00AM - 08:00AM)
  • Personal Internet Banking
  • Corporate Internet Banking
  • Mobile Banking
  • Internet Stock Trading
  • Mobile Stock Trading
  • Phone Banking

Date and period are in Hong Kong Time.

 

Technical Support

1. Do I need to enable JavaScript and SSL for my computer?

Yes, you need to enable JavaScript and SSL for your computer.

(A) Enable Java and JavaScript:
Steps to enable Java and JavaScript for Microsoft Internet Explorer 11.0 or above:

  • Select "Tools" from the Menu bar
  • Select "Internet Options"
  • Select "Security" Tab
  • Select "Internet" as a "Web content zone", and select "Medium" under "Security level for this zone"
  • Click "OK" to exit the dialog box

 

(B) Enable SSL:
Steps to enable SSL for Microsoft Internet Explorer 11.0 or above:

  • Select "Tools" from the Menu bar
  • Select "Internet Options"
  • Select "Security" Tab
  • Go to "Security" section and check the box "TLS1.2"
  • Click "OK" to exit the dialog box

 

Upgrade to 128-bit SSL for Microsoft Internet Explorer 11.0 or above:

  • Select "Help" from the Menu bar
  • Select "About Internet Explorer"
  • Click on the "Update Information" to download 128-bit SSL from Microsoft (if your record does not show 128-bit)

 

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