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Personal Internet Banking

FAQ

Overview

What is Internet Banking offered by your bank?
Our Bank's Internet Banking allows you to access your accounts with us and perform various kinds of financial transactions anywhere, anytime and in a convenient and safe manner. Viewing your account balance, performing funds transfer between accounts and obtaining various updated information through our Internet Banking are all controlled by a few clicks of buttons.
What can I do with your Internet Banking?

Internet Banking offers you the following services:


View Total Summary

Consolidated Summary
  • Account Summary

Save

Overview
  • Account Summary

Checking Account
  • Balance
  • Transaction History
  • Cheque Status
  • Order Cheque Book
  • Request Paid Cheque Copy

Current Savings
  • Balance
  • Transaction History

Fixed Deposits
  • Balance
  • Place Fixed Deposit
  • Change Maturity Instruction

Securities

New Account
  • Open Securities Account

Invest

Overview
  • Portfolio

Currency Linked Deposits
  • Balance
  • Quote & Place CLD Order
  • Matured CLD
  • CLD Reference Exchange Rate
  • Price Alert

Customer Risk Profiling
  • Enquire Risk Profiling
  • Update Risk Profiling

Unit Trusts
  • Balance
  • Subscribe Funds
  • Same Fund House Switching
  • Redeem Funds
  • Search Fund
  • Fund Price
  • Compare Funds

Enquiry
  • Order Status
  • Transaction History

Transfer & Pay

Transfer / Remittance
  • Overview
  • My Payee List
  • Transfer Within Our Bank
  • Transfer To Other Local Bank
  • Remit To Overseas (T/T)
  • Our Bank’s Credit Card Payment
  • Purchase Demand Draft
  • Purchase Cashier’s Order
  • Pending Scheduled Transfer

Payment
  • Overview
  • My Bill List
  • Pay Bill
  • e-Bill
  • Pending Scheduled Payment
  • Payment History
  • e-Donation

Cards

Overview
  • Account Summary

ATM Services
  • Overseas ATM Transaction Settings

Credit Card
  • Balance
  • Transaction History
  • Redeem Bonus Point

Protect

Overview
  • Overview

Travel Insurance
  • Apply Single Trip Travel Insurance
  • Apply Annual Multi Trips Travel Insurance

Other Insurance
  • Apply Home Insurance
  • Apply Domestic Helper Insurance
  • Apply Golfer Insurance

Borrow

Overview
  • Account Summary

Services Request
  • Request Loan Document

Loans
  • Balance

Retire

Master Trust Scheme
  • Contribute Master Trust Scheme

Industry Scheme
  • Contribute Industry Scheme

View Statement

Statement
  • e-Statement
  • Enroll / Cancel e-Statement
  • Request Paper Statement

Personalize

Enquiry
  • Instruction Status
  • Activity Log

Security Authentication
  • Activate Security Device
  • Repost loss of Security Device
  • Reset Security Device PIN for ‘My SMART Card”

Internet Banking
  • Customize My Homepage
  • Account Settings
  • Change Transaction Limit
  • Setup User ID
  • Change Password
  • Suspend Internet Banking

When can I use your Internet Banking service?
Our website is operational 24 hours a day, 7 days a week, 365 days a year. While most of the functions are available to you all the time, we shall carry out your transactions according to certain cut-off time and value date rules.

The following are the operation hours for different functions in Internet Banking:
 
   
Foreign Currency Account Transfer Same Type of Foreign Currency:
24 hours

Exchange Involved:
Monday -Friday 9:00 a.m. to 7:30 p.m.
Saturday 9:00 a.m. to 4:00 p.m.
Time Deposit Placement Monday - Friday 9:00 a.m. to 5:30 p.m.
HKD Funds Transfer
Outward Transfer
Purchase of Bank Draft
24 hours
Enquiry and request for various types of documents 24 hours
Do I need to pay for using your Internet Banking service?
No, the service is FREE. You can access your SCB accounts anywhere and anytime at no charges.
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