Which Internet Banking Services does 'Scheduled Payment' support?
The following Internet Banking Services support 'Scheduled Payment':
- Account Transfer within our Bank
- Our Bank's Credit Card Payment
- Bill Payment (includes ePayment, Jet Payment and e-Bill Payment)
- Outward Transfer (TT, CHATS & ECG)
When can I setup a 'Scheduled Payment' in advance?
You can setup a 'Scheduled Payment' 45 days in advance. However, scheduled transfer date must not be Sunday or Public Holiday. Also, the following transaction cannot be scheduled on Saturday:
- Bill Payment (includes ePayment, Jet Payment and e-Bill Payment)
- Outward Transfer (TT, CHATS & ECG)
If there is insufficient balance in the withdrawal account when the 'Scheduled Payment' is processing, will the 'Scheduled Payment' be executed?
No, the 'Scheduled Payment' will not be executed. Please ensure sufficient fund in the "Transfer From" account one working day before execution date.
If the 'Scheduled Payment' transaction amount exceeds related Internet Banking Daily Transfer Limit, or there is insufficient available Internet Banking Daily Transfer limit because of completed Internet transactions on execution date, will the 'Scheduled
No, the 'Scheduled Payment' will not be executed.
Can 'Scheduled Payment' involve foreign exchange?
Yes, 'Scheduled Payment' supports foreign exchange and the exchange rate on execution date would be used. If the transaction amount exceeds account balance or Internet Banking Transfer Limit because of exchange rate fluctuation, the 'Scheduled Payment' will not be executed.
Will the 'Scheduled Payment' be executed if its withdrawal account/beneficiary/bill payee is in abnormal status, or its Internet Banking beneficiary/bill payee registration has been amended or deleted?
No, the 'Scheduled Payment' will not be executed.
If my Internet Banking service has been terminated before execution of the 'Scheduled Payment', will the 'Scheduled Payment' be executed?
No, the 'Scheduled Payment' will not be executed.
If my Internet Banking service has been suspended (excluding password suspension because of invalid logons) before execution of the 'Scheduled Payment', will the 'Scheduled Payment' be executed?
No, the 'Scheduled Payment' will not be executed.
If a Typhoon No.8 Signal or a Black Rainstorm warning is hoisted on execution date, will the 'Scheduled Payment' be executed?
If a Typhoon No.8 Signal or a Black Rainstorm warning is hoisted at 8:15a.m. on execution date, the 'Scheduled Payment' will be executed after bank service resumed on execution date.
If our bank service was suspended throughout the execution date, the 'Scheduled Payment' will be executed on the next working day.
Can I amend or delete my 'Scheduled Payment'?
Yes, you can amend or delete your 'Scheduled Payment' through Internet Banking on or before the day prior to execution date.
When do I receive email notification for 'Scheduled Payment'?
An e-mail notification would be sent to your registered e-mail address only when there is any failure to execute your 'Scheduled Payment'.
However, if you have not registered an email address, you would not receive such email notification.
How can I enquire / amend my registered email address?
If you want to register your email address or change your personal information including e-mail address, please click
here to download the "Notice for Change of Address / Contact Details". Then, complete and return the form to any of our branches.
If I have not received any email notification, does this represent that my 'Scheduled Payment' has been executed successfully?
No, if you have not received any email notification, it does not represent that the 'Scheduled Payment' has been executed successfully. Please logon Internet Banking and select "Scheduled Payment - Scheduled Payment History" to view the result of your 'Scheduled Payment' on execution date.
