Any handling charges will be collected for Faster Payment Service (FPS)?
The handling charge of FPS on Personal Internet Banking is waived. Customers are exempted from paying relevant fee to our Bank for fund transfer in Hong Kong Dollar (HKD) and Renminbi (RMB). Please note that Beneficiary Bank may impose fees on your transaction.
Is there any time restriction on Faster Payment Service (FPS)?
FPS transactions are processed 24/7 in real time. Please be reminded that FPS transactions may not be able to initiate during service maintenance period. For detail schedule of service maintenance, please refer to the
Latest News of the Bank.
When will the beneficiary receives the fund transferred through FPS? Can I preset the transfer time of the transaction?
In general, beneficiary can receive the funds in prompt. However, the actual receiving time of FPS fund will be subject to the process of the receiving bank. You may also choose 'Schedule' other than 'Transfer Now' to transfer the fund to the beneficiary's account on the selected execution date (transfer for once only) or in every certain period of time (the transfer is repeated). Customers may select the start date and end date or number of executions of the repeated transfer for future financial planning.
Can I choose to use existing Saved/Pre-registered Beneficiaries to conduct FPS transfer?
As FPS is the brand-new transaction channel for Personal Internet Banking, the existing Saved/ Pre-registered Beneficiaries are not yet automatically applied to FPS transfer. Yet, you can visit any of our branches to add or modify your Pre-registered beneficiaries, once succeed, they will be applicable to FPS transfer.
Pre-registered beneficiaries will be automatically applied to FPS gradually in later stage. Please use the existing Express Transfer service if required.
Are FPS transfers bounded by daily transaction limits?
FPS transactions will share the transaction limit of "Registered Third Party Fund Transfer" or "Non-Registered Fund Transfer" with Same day transfer (CHATS), depending on the beneficiaries' type. You can visit 'Change transaction limit' in 'Personalize' on Personal Internet Banking to update your daily transaction limits above.
How do I know the latest status of submitted transactions?
Please visit 'Instruction status' in 'Personalize' on Personal Internet Banking to enquire the status of submitted instructions. The possible instruction statuses include 'Processing', 'Completed' and 'Rejected'. It is also suggested to visit the transaction history of the corresponding debit account to enquire the transaction amount and time.
For scheduled transfer, please check the instruction status and transaction history on the selected transaction execution day.
Do I need to register my mobile number and email address to conduct FPS transfer?
You are suggested to register a valid and frequently used mobile number and email address with our Bank. To ensure you can receive timely transaction status, SMS or email will be used to deliver the transaction details to customer, including transaction submission and other important transaction messages such as the scheduled transfer failure notification.
To change your mobile phone number or email address, please download and submit the completed '
Notice of Addition / Change of Contact Details' at G.P.O. Box 139 Hong Kong or any of our branches.
Can I initiate the FPS payment if the fund in payment account is insufficient on the selected payment date?
Please plan ahead and ensure that sufficient balance is available in your debit account before transferring through FPS. For scheduled transfer, please make sure you have reserved enough fund in your debit account one day prior to the scheduled payment date.
Can I transfer any foreign currencies through FPS?
Same currency transfer in Hong Kong Dollars (HKD) and Renminbi (CNY) are currently supported on Personal Internet Banking, which means the debit account and transfer currency must be the same and either as HKD or CNY. Completely set up and valid debit account of relevant currency is required before the transfer.
What information are required for FPS transfer?
Please provide information of beneficiary, including beneficiary's name, recipient's bank name and account number, transfer date and amount for processing the transfer through FPS. Please note that the inputted 'Beneficiary name' must be the same with recipient bank's record for security reason, or the relevant transaction will be rejected. You can check the transaction status in 'Personalize' - 'Instruction status' or 'Transaction Record' after submitting the instruction.
Can I conduct FPS transfer to payees using their registered mobile number/email or FPS Identifier (FPS ID)?
Personal Internet Banking currently supports the FPS transfer by solely inputting payee's name and account number, transferring by mobile phone number /email / FPS ID is not yet supported.
Can I transfer to other local bank besides using Faster Payment Service?
In addition to FPS, you may transfer fund through Same day transfer (CHATS) on Personal Internet Banking.
| |
FPS |
Same day transfer (CHATS) |
| Currency of transfer |
Hong Kong Dollar (HKD) /
Renminbi (CNY)
(For same currency transfer) |
Hong Kong Dollar (HKD) /
Renminbi (CNY) /
US Dollar (USD) /
Euro (EUR)
(Can debit from HKD / foreign currency accounts) |
| Handling fee |
Waived |
USD 8 / HKD 60 / its equivalent in other currencies |
| Cut-off time |
Whole Day Real Time Process |
5 pm |
| Valuation day |
Receiving time of the fund will be subject to the process of the receiving bank. |
Before 5 pm - Same day
At or after 5 pm - Next clearing day |
Can I key in any characters in Remarks for recognizing the transaction?
You may enter English characters and numbers in remarks as message to payees but limited to 40 characters. Remarks are optional.
Can I transfer through FPS in other channels other than Personal Internet Banking?
Yes, apart from Personal Internet Banking, our Bank account holder may download ShacomPay mobile App to register for FPS. Simply choose the payment account in HKD and CNY (optional) and set the daily transaction limit. After registration, you may enjoy FPS payment and other functions in Shacom Pay App right away.
