What is Biometric Authentication?
- Biometric Authentication means the identity authentication function using biometric credentials (e.g. fingerprint authentication or facial recognition)
- Biometric Authentication is a feature allowing you to logon Shacom Pay and confirm transactions faster and easier by using your unique biometric credentials, such as fingerprint or facial recognition, stored on your mobile device instead of entering your Mobile PIN
How can I enable Biometric Authentication function?
You can enable Biometric Authentication function when you register Shacom Pay, or in "Setting" > "Biometric Authentication" after you registered Shacom Pay.
Can I keep using Mobile PIN to login and confirm transactions after enabling Biometric Authentication?
After enabling Biometric Authentication, you can disable Biometric Authentication function anytime in "Settings" > "Biometric Authentication" and use your Mobile PIN to logon and confirm transactions
Which mobile devices support Biometric Authentication?
- Fingerprint Authentication is available on:
Apple Mobile Device:
iPhone 5s or later models with Touch ID and operates on iOS 10.0 or above.
Android Mobile Device:
Compatible Android mobile devices with fingerprint sensor enabled, with a minimum Android OS version 6.0
- Facial recognition for authentication is available on:
Apple iPhone X or newer and operates on iOS 11.0 or above.
Is Biometric Authentication safe?
Only the biometric credentials, such as fingerprints or facial recognition, stored on your mobile device can be used to logon Shacom Pay and confirm transactions. Your biometric credentials will not be stored in Shacom Pay or kept anywhere within Shanghai Commercial Bank. You can enable or disable Biometric Authentication anytime in "Settings" > "Biometric Authentication" in Shacom Pay or contact our customer service hotline at 2818 0282 to disable Biometric Authentication.
If I fail to login using "Biometric Authentication" for multiple times, will my Shacom Pay be suspended?
Your Shacom Pay will not be suspended. However, biometric authentication function in Shacom Pay will be disabled.
Will my fingerprint or facial recognition be stored in Shanghai Commercial Bank?
The "Biometric Authentication" is performed by interfacing with the fingerprint authentication or facial recognition module of the mobile device. The Bank does not store your fingerprint or facial recognition. Please note that if you have registered "Biometric Authentication", after disabling "Biometric Authentication", your fingerprint or facial recognition will still be stored on your mobile device. You may consider deleting the data at your decision.
I have multiple fingerprints registered on my mobile device. Can all of them be used to logon Shacom Pay and confirm transactions?
When you register "Biometric Authentication", any fingerprint or facial recognition stored on your mobile device can be used to login Shacom Pay and confirm transactions. Please ensure that only your fingerprint or facial recognition are stored on your mobile device, and ensure the security of the passcode on your mobile device. For security reasons, do not register fingerprint or facial recognition of other person(s) on your mobile device or use jail broken or rooted mobile device.
If I change fingerprint or facial recognition record on my mobile device, can I continue to use "Biometric Authentication"?
If you change the fingerprint or facial recognition records (e.g. add and/or delete biometric credential information) on your mobile device, you are required to login Shacom Pay with designated mobile PIN, and enable the function again in "Settings"> "Biometric Authentication".
Why did my "Biometric Authentication" become invalid?
Your "Biometric Authentication" may become invalid for any one of the following reasons:
- You have exceeded the retry count of using fingerprint or facial recognition in your mobile device.
- You have activated "Biometric Authentication" on another mobile device
- Your biometric credential information has been changed
- You have disabled "Biometric Authentication" in Shacom Pay
How many fingerprint or facial recognition can I register for login Shacom Pay and confirm transactions?
It depends on the number of fingerprint or facial recognitions that can be stored on your mobile device. For security reasons, do not register fingerprint or facial recognition of other person(s) on your mobile device or use jail broken or rooted mobile device.
Should I enable facial recognition for authentication if my siblings and I look alike or I am an adolescent?
- You must not use facial recognition for authentication if you have reasonable belief that other people may share identical or very similar biometric credential of you or your biometric credential can be easily compromised. For instance, you must not use facial recognition for authentication purpose if you have identical twin or triplet sibling(s).
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You must not use facial recognition for authentication if the relevant biometric credential of you are or will undergo rapid development or change. For instance, you must not use facial recognition for authentication purpose if you are an adolescent with facial features undergoing rapid development.
