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Corporate Internet Banking

FAQ

Corporate Mobile Banking

What is Corporate Mobile Banking?
Corporate Mobile Banking "Shacom Business" is a brand new banking services App dedicated for our business / corporate customers. It helps you manage your finances and operate your business cost-effectively.

For more details, click here for our Corporate Mobile Banking webpage.
What kinds of service do Corporate Mobile Banking provide?
Corporate Mobile Banking "Shacom Business" is designed based on customers' needs and market changes. Services can be categorized as following:
  • Various Banking Services
    • View account details and transactions history
    • Fund transfer
    • Foreign Exchange
    • Simple transactions authorization with Mobile Security Token (i.e. Security Passcode & Biometric Authentication)
  • Notes Exchange Rates
    • Check notes exchange rates of different currencies
  • Promotions
    • View the latest Banking, Credit Card or other services' promotion offers
  • Branch Locator
    • Enquire the locations of our branches, ATMs and Safe Deposit Boxes
  • Personalized Layout
    • Simple display feature with display enlargement for designated layout
  • Lite Version or Full Version
    • use "Lite Version" for enquiry only or "Full Version" for transaction authorization

 

Risk Disclosure
Foreign currency investments are subject to exchange rate fluctuations which may provide both opportunities and risks. The fluctuation in the exchange rate of foreign currency may result in losses in the event that customer converts the foreign currency into Hong Kong dollars or other foreign currencies.

Renminbi is not freely convertible. The exchange rate and liquidity are affected by, amongst other factors. You should consider and understand the exchange rate fluctuation of Renminbi may result in gain or loss when you convert Renminbi into HKD or other currency.
What are the requirements of using Corporate Mobile Banking Service?
  • Already applied for our Bank's Corporate Internet Banking service; and
  • Registered your valid and latest mobile number and email address with our Bank; and
  • Mobile operating system has been updated to the latest version (iOS 10.3 or above; Android 6.0 or above). For better customer experience of Android device users, our bank suggests you to upgrade Android version to Android 8.0 or above
What is the process of using Corporate Mobile Banking?
  • Download "Shacom Business App"

    apple store    google paly

    If Android users cannot use Google Play, please click here to go to Corporate Mobile Banking main webpage and download the Android APK file of the "Shacom Business" mobile App.

  • Complete simple registration in "Shacom Business App"
  • You will receive a SMS and an email after successful registration
  • Please ensure that your mobile number and email address registered with our Bank are valid and up to date

For more details, click here for our Corporate Mobile Banking webpage

How do I register / update my mobile number for Corporate Internet / Mobile Banking?
  • Click here to download the form for changing contact information and mail it to Shanghai Commercial Bank Limited at G.P.O Box 139 Hong Kong or submit to our branches
  • Visit any of our branches
How do I register / update my email address for Corporate Internet / Mobile Banking?
  • You may register or update your valid email address when registering the "Mobile Security Token" in the "Shacom Business App". The update will take effect within 2-3 working days. However, customers still have to register a valid mobile phone number with the Bank before registering the "Mobile Security Token"
  • Click here to download the form, fill in your latest contact information here and mail it to Shanghai Commercial Bank Limited at G.P.O Box 139 Hong Kong or submit to any of our branches
  • Visit any of our branches
Why my mobile device is not able to use "Shacom Business App"?
"Shacom Business App" only supports to the latest version mobile operating system (iOS 10.3 or above; Android 6.0 or above). For better customer experience, the Bank suggests Android device users to upgrade the Android version to Android 8.0 or above.
Which User ID and password should I enter for login to Corporate Mobile Banking?
You can log in Corporate Mobile Banking with your current Corporate Internet Banking User ID and password.
Why am I not able to authorize transactions?
Only the person with "Authorizer role" can approve transactions. In addition, Corporate Mobile Banking currently only supports the approval of the following transactions:
  • Internal Account Transfer (within our Bank)
  • Bulk Account Transfer (within our Bank)
  • Account Transfer Beneficiary (our Bank accounts)
  • Outward Remittance CHATS (within HK)
  • Outward Remittance ECG (within HK)
  • Bulk Outward Remittance ECG (within HK)
  • Outward Remittance TT (Overseas)
  • Foreign Exchange
  • Bill Payment (ePayment and JET Payment)
  • Fixed Deposits (place fixed deposit and change maturity instruction)
  • Submit Payroll File
  • Submit MPF Contributions File

If you want to authorize transactions other than the above, please log in Corporate Internet Banking for approval. However, you may still view those transactions under "Pending for Approval List" (before approval) and "Approval Status" (after approval) on Corporate Mobile Banking.


Risk Disclosure
Foreign currency investments are subject to exchange rate fluctuations which may provide both opportunities and risks. The fluctuation in the exchange rate of foreign currency may result in losses in the event that customer converts the foreign currency into Hong Kong dollars or other foreign currencies.

Renminbi is not freely convertible. The exchange rate and liquidity are affected by, amongst other factors. You should consider and understand the exchange rate fluctuation of Renminbi may result in gain or loss when you convert Renminbi into HKD or other currency.
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