Which Internet Banking Services support 'Scheduled Payment'?
The following Internet Banking Services support 'Scheduled Payment':
- Account Transfer within our Bank
- Bill Payment (includes ePayment and Jet Payment)
- Outward Transfer (TT, CHATS & FPS)
How far ahead can I make a 'Scheduled Payment'?
'Scheduled Payment' of SCB account transfer can be made 45 days in advance (excluding Sunday or Public Holiday). However, Bill Payment (includes ePayment and Jet Payment) and Outward Transfer (TT, CHATS & FPS) related transactions cannot be scheduled on Saturday, Sunday or Public Holiday.
What will happen if the withdrawal account has insufficient balance when the 'Scheduled Payment' is being processed?
The 'Scheduled Payment' will be rejected. Please ensure sufficient fund (excluding overdraft limit) in the "Transfer From" account one working day before execution date.
What will happen if the 'Scheduled Payment' transaction amount exceeds related Internet Banking Daily Transfer Limit, or there is insufficient Internet Banking Daily Transfer limit because of completed Internet transactions on execution date?
The 'Scheduled Payment' will be rejected.
Can 'Scheduled Payment' involve foreign exchange?
Yes, 'Scheduled Payment' supports foreign exchange and the exchange rate on execution date would be used. If the transaction amount exceeds account balance or Internet Banking Transfer Limit because of exchange rate fluctuation, the 'Scheduled Payment' will be rejected.
Foreign exchange is currently not applicable to Faster Payment Service (FPS). FPS only supports same currency transfer. The currencies of debit account and payment must be the same and either in HKD or CNY.
Will the 'Scheduled Payment' be executed if its withdrawal account/beneficiary/bill payee is in abnormal status, or its Internet Banking beneficiary/bill payee registration has been amended or deleted?
The 'Scheduled Payment' will be rejected.
If a Typhoon No.8 Signal or a Black Rainstorm warning is hoisted on execution date, will the 'Scheduled Payment' be executed?
If a Typhoon No.8 Signal or a Black Rainstorm warning is hoisted on execution date, the 'Scheduled Payment' will be executed by our Bank. Actual payment status is subject to the arrangement of relevant payment service provider.
Can I amend or delete my 'Scheduled Payment'?
Yes, you can amend or delete your 'Scheduled Payment' through Internet Banking on or before the day prior to execution date.
When do I receive email notification for 'Scheduled Payment'?
An e-mail notification would be sent to your registered e-mail address only when there is any failure to execute your 'Scheduled Payment'. However, if you have not registered an email address, you would not receive such email notification.
How can I enquire / amend my registered email address?
If you want to enquire / amend your registered email address, please inform the Administrator of CIB System to do so. Details, please contact our Bank (852) 2818-0282.
If I have not received any email notification, does this represent that my 'Scheduled Payment' has been executed successfully?
No, if you have not received any email notification, it does not represent that the 'Scheduled Payment' has been executed successfully. You should logon Internet Banking and select "Scheduled Payment - Scheduled Payment History" to view the result of your 'Scheduled Payment' on execution date.
What will happen if my Internet Banking service has been terminated before execution of the 'Scheduled Payment'?
The 'Scheduled Payment' will be rejected.
What will happen if my Internet Banking service has been suspended (excluding password suspension because of invalid logons) before execution of the 'Scheduled Payment'?
The 'Scheduled Payment' will be rejected.
