Corporate Internet Banking

Existing paper statement customers can view the e-Statements of the following types of accounts via Corporate Internet Banking and "Shacom Business" mobile App:

• HKD / Foreign Currency No Passbook Savings Account Statement
• HKD / Foreign Currency Checking Account Statement
• Consolidated Statement

At this stage, e-Statement Service is provided to your company via Corporate Internet Banking and "Shacom Business" mobile App for free. No application is required but your company is required to set up the access rights of e-Statement Service and related accounts for the user(s) on its own via the following ways:

• Visit any of our branches and submit the "Corporate Internet Banking Service Application Form" (for new customer) / "Corporate Internet Banking Service Maintenance Form" (for existing customer) to enable or disable the access rights of e-Statement Service and related accounts for the user(s), or
• Administrator can logon to Corporate Internet Banking, select "Settings > Normal User Profile Settings", then select User ID and click "Modify" to enable or disable the access rights of e-Statement Service and related accounts for each user(s).

Remark: As the structure and circumstances of different companies may vary, please call our Customer Service Hotline on (852) 2818-0282 for enquiries.

If the access rights of e-Statement Service and related accounts are set up by the Administrator via Corporate Internet Banking, the instruction will be effected immediately.

If your company sets up the access rights of e-Statement Service and related accounts by submitting "Corporate Internet Banking Service Application Form"(new customer) / "Corporate Internet Banking Service Maintenance Form"(existing customer) at our branch, the instruction will be effected in 7 working days.

Your company will still receive paper statements as usual after setting up the access rights of e-Statement Service and related accounts for the user(s).

The e-Statements will be kept in the "e-Statement list" of Corporate Internet Banking and "Shacom Business" mobile App for up to the last 3 months ("retention period") only.

Note: After the retention period, your company's e-Statements will be automatically deleted by the system. Please download and save your company's e-Statements if you wish to keep a copy for your records.

If your company has set up the access rights of e-Statement Service and related deposit account(s) for the user(s), and the deposit account(s) has/have been closed, the e-Statement for the relevant deposit account(s) will also be cancelled simultaneously. Your company user(s) will no longer be able to view the e-Statements of the relevant deposit account(s) through Corporate Internet Banking and "Shacom Business" mobile App.

If your company has set up the access rights of e-Statement Service and related deposit account(s) for the user(s), your company / user(s)' Corporate Internet Banking Service has been terminated, your company's user(s) will no longer be able to view the e-Statements of the relevant deposit account(s) through Corporate Internet Banking and "Shacom Business" mobile App.

Your company is advised to download and save your company's e-Statement for records before closing your bank account or terminating Corporate Internet Banking Service. If required, you may request for a paper copy of statements from the Bank, subject to related handling fee.

If your company has amended the Primary account of Consolidated Statement, Consolidated Statement with old Primary Account will still be retained for up to the last 3 months only (the retention period). After the retention period, the Consolidated Statement(s) will be deleted automatically. And the Consolidated Statement of the new Primary Account will be generated starting next month and be available on Corporate Internet Banking and "Shacom Business" mobile App for viewing.

If your company has closed the Primary account of Consolidated Statement, your company's user(s) will no longer be able to view the Consolidated Statement of the closed Primary Account on Corporate Internet Banking and "Shacom Business" mobile App. The Primary Account of the Consolidated Statement will be changed, and the new Consolidated Statement with the new Primary Account will be generated starting next month and be available on Corporate Internet Banking and "Shacom Business" mobile App for viewing. If your company has closed the Primary account of Consolidated Statement, and there is only one remaining deposit account in the Consolidated Statement, individual deposit account statement will be generated next month instead (if applicable).

If your company has cancelled the Consolidated Statement Service, the previous Consolidated Statements will be retained online for up to the last 3 months only (the retention period). After the retention period, the Consolidated Statement(s) will be deleted automatically. For the deposit accounts under Consolidated Statement(s), individual deposit account statement instead of Consolidated Statement will be generated next month (if applicable).

Your company is advised to download and save your company's Consolidated Statement for record before amending or deleting the relevant account or cancelling the Consolidated Statement service. If required, your company may request for a paper copy of statements from the Bank, subject to related handling fee.

Yes, if the e-Statement has been deleted by the system, you can request for the paper copy of statements through Corporate Internet Banking or visiting any of our branches in person. Requesting a paper copy of account statement may be subject to related handling fees. You are advised to regularly download or print out the required e-Statements in Corporate Internet Banking or “Shacom Business” mobile App for your records.

At this stage, the Bank provides free e-Statement Service for Corporate Internet Banking customers.

To view the e-Statement of related accounts, the Company has to set up the access rights of e-Statement Service and related accounts for the respective user(s). For Consolidated Statements, the following three access rights are required:

1. "View e-Statements (individual accounts)" function right,
2. "View Consolidated Statements (including all accounts under Consolidated Statements)" function right and,
3. Primary account access right of Consolidated Statements*

*Please note that user(s) can view the content of the Consolidated Statements including balance and transaction records of ALL displayed accounts regardless of the access rights of the non-primary accounts.

Administrators can logon to Corporate Internet Banking, select "Settings > Normal User Profile Settings”, then select User ID and click "Modify" to modify the access rights of related user(s). The instructions will take effect immediately. Besides, you may also complete and submit the "Corporate Internet Banking Service Maintenance Form" at any of our branches to modify the access rights of related user(s). The instructions will be effected in 7 working days.