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Security Tips

Beware of fraudulent websites and emails which may ask for your information

Please Pay Attention:

  • Fraudsters may send spoof emails or SMS messages pretending to be from Shanghai Commercial Bank Limited. Most of these emails or SMS messages appear to come from the true source of the bank.
  • Recipients of these emails or SMS messages will be requested to input their personal information such as their username, password, credit card number, etc through these emails or SMS messages.
  • Fraudsters through these emails or SMS messages may instruct the reader to visit fraudulent websites via hyperlinks/ QR codes embedded in these emails or SMS messages and request users to input their personal and account information.
  • Please be reminded that the bank will NEVER ask customers to provide confidential data via emails nor SMS messages, so do not respond to any suspicious emails nor SMS messages that request for such information or click on any embedded hyperlinks/ QR codes contained therein. You should delete any such emails or messages straight away. Please contact our 24-hour hotline on (852)2818 0282 or visit any of our branches for immediate assistance.
  • Make sure you access the bank's official website at www.shacombank.com.hk via the desktop or mobile version before logging in or keying in any confidential data.
  • Do not access the website directly through hyperlinks/ QR codes embedded in emails or SMS messages, internet search engines or suspicious pop-up windows. You should type in www.shacombank.com.hk directly on the browser's address bar or access via a bookmark.
  • Verify the server certificate of our website (the locked padlock symbol in the web address bar of the browser).
  • Check the certificate information to ensure the certificate is issued to www.shacombank.com.hk and the certificate is still within a valid date.
  • Update your personal firewalls, anti-virus and/or anti-spyware software programs on your computers, mobile phones and tablets, and change your login password regularly.
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