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Security Tips

Emails Security Tips

  • The Bank will never send you an e-mail asking for your account number, i-banking Password, ATM Card/Credit Card Personal Identification Number (PIN), account balance and identity card/passport number or other sensitive information.
  • Be alert of fraudulent e-mails. These may appear to come from a trusted business or friend, but actually are designed to mislead you into entering a fraudulent website and disclosing sensitive information.
  • Be cautious of any e-mail that contains an embedded hyperlink or a request to enter personal information. Do not reply, click on the hyperlinks or input any sensitive information.
  • If you have received any suspicious e-mails purporting to be from the Bank, please notify the Bank immediately.
  • If you have provided sensitive information to a suspicious website, you should report the same to the police immediately. If the website is purporting to be a Shanghai Commercial Bank site, please notify the Bank immediately.
  • Do not send sensitive personal or financial information via Internet unless it is encrypted on a secure website. Regular e-mails are not encrypted.
  • If you use a link in an e-mail received from the Bank, please check the authenticity of the website you are accessing by checking the website SSL certificate information, such as company name, URL, certificate issuer, validation date, and encryption types, etc., to confirm that is the website you intend to access.
  • Please do not depend solely on email correspondences for any remittance instruction. You should confirm with the beneficiary through other channels (e.g. telephone) for the transaction and the beneficiary details before submitting the remittance application.

The Hong Kong Police - Anti-Deception Coordination Centre (ADCC)
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