Security Tips
Automatic Teller Machine (ATM) Security Tips
- ATM cards and passwords - Keep your ATM card safe. Set a PIN that is difficult to guess and different from the ones for other services. Change your PIN regularly. Do not keep your ATM card and PIN together.
- ATMs - Beware of anything unusual about the card insertion slot, keypad and keypad cover (e.g. whether any suspicious device is installed). Cover the keypad with your hand when entering your PIN and check whether anyone is trying to peek at your PIN.
- Handling your cash withdrawals - Count the banknotes immediately after each cash withdrawal. Do not take away any banknotes at the cash dispenser or ATM card at the card insertion slot left behind by someone else. Let the banknotes or ATM card return to the ATM automatically.
- Overseas cash withdrawals - If you intend to withdraw cash from overseas ATMs, check with the Bank whether your intended overseas destination can support cash withdrawal using your ATM card. You should also activate the overseas ATM cash withdrawal function in advance and set a prudent overseas ATM cash withdrawal limit and an activation period.
- Check the transaction records provided by the Bank in a timely manner. Inform the Bank immediately if you lose your ATM card, or in case of any suspicious transactions/situations. Banks will not ask for any sensitive personal information (including PIN) through phone calls or emails.
- Do not allow anyone to use your ATM card and your PIN.
- If you encounter any difficulties when using the ATM, cancel your transaction, take back your ATM/credit card and inform the Bank. Do not request someone else to perform ATM or EPS transactions for you.
- If your ATM card or PIN is lost or stolen or if you suspect that someone learns your PIN, please inform the Bank immediately.
- Do not accept assistance from strangers when you are performing transactions.
- Please remember to take back your ATM card after transaction is completed. Do not leave the card and money in the slot.
- Change your ATM card & credit card PIN regularly.
Major Safety Tips on Using ATMs.